At a Glance
- Tasks: Drive customer success by managing accounts and ensuring platform adoption.
- Company: Join Nulogy, a leading manufacturing tech company with an award-winning culture.
- Benefits: Enjoy unlimited vacation, parental leave top-ups, and a generous education budget.
- Other info: Fully remote role with a focus on diversity and inclusion.
- Why this job: Make a global impact while solving unique challenges in supply chain management.
- Qualifications: 5-8 years in manufacturing or customer success; strong communication skills required.
The predicted salary is between 50000 - 65000 £ per year.
Company Overview
Nulogy is a manufacturing technology company driven by a vision to make life better for the people who plan, produce, and deliver the products we use every day. Nulogy’s Manufacturing Operating System helps manufacturers and packagers automate every stage of the production process—from inventory to quality—which reduces operating costs, increases efficiency, and boosts customer satisfaction. Hundreds of manufacturing sites around the world are powered by Nulogy, and our software also runs in the networks of world‑leading brands such as Colgate‑Palmolive, L’Oréal, and Procter & Gamble.
Nulogy has grown rapidly over the last decade, and we are proud to be recognized with a number of awards including: Canada’s Top Small & Medium Employers, Food Logistics Top 100 Software Provider, and Canada's Most Admired Corporate Culture. Nulogy has also received multiple awards for company culture, the most recent being one of Canada’s Top Small & Medium Employers for 2024, Great Place to Work 2025 & Greater Toronto’s Top Employers for 2025. By joining Nulogy, you’ll become part of a fantastic culture of capable and motivated individuals. You’ll also join a team that is solving challenging problems every day with the potential to make a global impact.
YOUR MISSION
Nulogy’s Manufacturing Operating System (MOS) connects maintenance, production, quality, inventory, and supplier operations into one real‑time execution layer — giving every team shared visibility, faster response, and total operational control. This role exists to retain, grow, and deepen the success of our customers. You will own a portfolio of manufacturers, driving adoption of the Nulogy MOS, protecting and expanding annual recurring revenue, and serving as the technical and operational partner that keeps customers anchored to outcomes.
Key Responsibilities
- Own a dedicated portfolio of accounts as the primary point of contact for operational, technical, and strategic matters.
- Act as a trusted advisor to credibly guide customer outcomes across the full MOS: maintenance, production, quality, inventory, and supplier operations.
- Drive platform adoption, protect retention, and identify expansion and cross‑sell opportunities.
- Conduct product demos and showcase new functionality to existing clients.
- Recognize opportunities and work proactively with customers through scope development, Statement of Work, resource allocation and delivery of new capabilities.
- Clearly translate our customers' business requirements into technical product capabilities.
- Partner and collaborate with our internal teams on projects and customer‑related matters.
- Diagnose technical issues and growth requirements — coordinating with Product, Engineering, Professional Services, and Support to drive resolution.
- Share best practices across the customer base and identify industry trends as Nulogy opportunities.
Technical & Domain
- 5–8+ years in manufacturing operations, CPG/supply chain, industrial engineering, account management or customer success — shop floor exposure preferred.
- Strong understanding of SaaS operating models and subscription‑based customer success motions.
- Working knowledge of OEE (availability, performance, quality) and ability to contextualize data with customer stakeholders.
- Experience with MES, ERP, or supply chain platforms an asset.
- Industry experience in CPG, food & beverage, industrial, automotive, or contract manufacturing environments preferred.
Skills & Competencies
- Builds credibility with plant floor operators and C‑suite alike; leads difficult conversations with confidence.
- Exceptional communication skills across diverse audiences — shift supervisors to executive stakeholders.
- Effective at leading and facilitating customer meetings.
- Able to dynamically prioritize across a multi‑account portfolio in a fast‑paced environment.
- Detail‑oriented; strong analytical, planning, and organizational skills.
- Comfortable owning GRR/NRR targets and measuring success through retention, expansion, and adoption metrics.
- Effective at leading customer meetings and navigating complex negotiations.
- Friendly, empathetic, and composed under pressure.
- Able to travel 30–35%; site visits are meaningful to this role.
Why Nulogy
Competitive benefits package: Unlimited Paid Vacation policy, Parental Leave: 100% top‑up for 15 weeks for any parent or biological or adopted children, RRSP Matching Program; $3k annual education budget, Group benefit plan including health, dental, and vision that start on day one; We’re solving problems that no one has been able to solve before. This is an opportunity to join an organization that is transforming the way that supply chains are structured.
Fully Remote
Everyone is set up with the tools and resources required to stay connected and help employees do their best work. Nulogy embraces diversity, and we recognize the need for teams that represent a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. We encourage everyone to apply.
Customer Success Manager in Belfast employer: Nulogy
Nulogy is an award-winning manufacturing technology company that fosters a vibrant and inclusive work culture, offering competitive benefits such as unlimited paid vacation, comprehensive health plans, and generous parental leave. As a Customer Success Manager, you will thrive in a fully remote environment, collaborating with talented individuals to drive impactful solutions for leading global brands while enjoying ample opportunities for professional growth and development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Belfast
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Nulogy on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Success Manager role. Personal connections can give you insights that no job description can.
✨Tip Number 2
Prepare for the interview by diving deep into Nulogy’s products and services. Understand how their Manufacturing Operating System works and think of ways you can help customers maximise its potential. Show them you’re not just another candidate; you’re someone who can drive real value.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples from your past experiences that demonstrate your ability to manage customer relationships, drive adoption, and solve problems. This is your chance to shine and show how you can be a trusted advisor.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Success Manager in Belfast
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in manufacturing operations and customer success, and show us how you can drive adoption of our Manufacturing Operating System.
Showcase Your Communication Skills:Since this role involves interacting with various stakeholders, it's crucial to demonstrate your exceptional communication skills. Use clear and concise language in your application to reflect how you'd engage with both plant floor operators and C-suite executives.
Highlight Relevant Experience:Don’t forget to mention any relevant experience you have with SaaS models, MES, or ERP systems. We want to see how your background aligns with our needs, so be specific about your achievements in these areas.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our fantastic culture!
How to prepare for a job interview at Nulogy
✨Know Your Stuff
Before the interview, dive deep into Nulogy's Manufacturing Operating System and understand how it impacts manufacturers. Familiarise yourself with key terms like OEE and SaaS models, as well as the specific challenges faced in the CPG and supply chain sectors.
✨Showcase Your Experience
Prepare to discuss your past experiences in customer success or account management, especially in manufacturing or related fields. Be ready to share specific examples of how you've driven customer adoption and retention, and how you’ve navigated complex negotiations.
✨Ask Insightful Questions
During the interview, ask questions that demonstrate your understanding of the role and the industry. Inquire about Nulogy's approach to customer success and how they measure GRR/NRR targets. This shows you're genuinely interested and engaged.
✨Be Personable and Empathetic
Nulogy values a friendly and composed attitude, especially under pressure. Practice conveying empathy and building rapport during your mock interviews. Remember, you’ll be working closely with diverse teams and stakeholders, so showcasing your interpersonal skills is key.
