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- Tasks: Lead the IT team, manage helpdesk tickets, and support junior staff.
- Company: Join a dynamic company in Coleshill, Birmingham, focused on IT excellence.
- Benefits: Enjoy 26 days of annual leave, a pension plan, and tailored training.
- Why this job: Be part of a collaborative culture while tackling exciting tech challenges.
- Qualifications: Previous 2nd line helpdesk experience and strong leadership skills required.
- Other info: Office-based role with Monday to Friday hours and fuel reimbursement for client visits.
The predicted salary is between 21000 - 49000 £ per year.
IT Team Leader Coleshill, Birmingham up to £35k. Responsibilities: Manage the helpdesk, tickets and oversee junior staff members, delegating work and helping them progress. Diagnose and resolve complex IT hardware, software and network issues Manage and maintain on-premises and cloud-based IT systems, ensuring optimal performance. Provide advanced technical support to end users, including training and troubleshooting. Monitor and respond to IT security threats, performing updates and implementing preventative measures. Oversee system upgrades, migrations and maintenance schedules. Collaborate with vendors and service providers to ensure efficient IT operations and support. Attend client sites where cover or remote support cannot be achieved fuel reimbursed. Experience: Previous experience in a 2ndline position working on a helpdesk. Azure AD AD O365 DNS/DHCP Exchange Windows Server TCP/IP Leadership skills Benefits & Particulars: 26 Days annual leave + 8 bank holidays Company pension Tailored training programme for professional development Company events Monday to Friday 0800 1630 Office based. AMRT1_UKTJ …
IT Team Leader employer: NUlinQ
Contact Detail:
NUlinQ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Team Leader
✨Tip Number 1
Showcase your leadership skills during the interview. Be prepared to discuss specific examples of how you've successfully managed a team or mentored junior staff in your previous roles.
✨Tip Number 2
Familiarize yourself with the latest trends and technologies in IT support, especially around Azure AD, O365, and network management. This will help you demonstrate your technical expertise and readiness for the role.
✨Tip Number 3
Prepare to discuss your experience with diagnosing and resolving complex IT issues. Have a few case studies ready that highlight your problem-solving skills and technical knowledge.
✨Tip Number 4
Research StudySmarter's company culture and values. Being able to align your personal values with ours can make a strong impression and show that you're a good fit for our team.
We think you need these skills to ace IT Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in 2nd line positions. Emphasize your leadership skills and any specific technologies mentioned in the job description, such as Azure AD, O365, and Windows Server.
Craft a Strong Cover Letter: Write a cover letter that showcases your management experience and ability to oversee junior staff. Mention specific examples of how you've diagnosed and resolved complex IT issues in the past.
Highlight Technical Skills: In your application, clearly list your technical skills related to IT systems management, security monitoring, and troubleshooting. This will demonstrate your capability to manage both on-premises and cloud-based systems effectively.
Show Enthusiasm for Professional Development: Express your interest in the tailored training program for professional development. Mention any previous training or certifications you have pursued to show your commitment to continuous learning in the IT field.
How to prepare for a job interview at NUlinQ
✨Showcase Your Leadership Skills
As an IT Team Leader, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully managed teams, delegated tasks, and helped junior staff progress in their roles.
✨Highlight Technical Expertise
Be ready to discuss your experience with Azure AD, O365, DNS/DHCP, and Windows Server. Provide specific examples of complex IT issues you've diagnosed and resolved, showcasing your technical knowledge.
✨Discuss IT Security Awareness
Since monitoring and responding to IT security threats is part of the role, be prepared to talk about your experience with security measures and updates. Share any relevant incidents where you implemented preventative strategies.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you had to troubleshoot under pressure or manage a critical system upgrade, and explain your thought process and actions.
