At a Glance
- Tasks: Provide technical support for Nuix software and resolve customer issues.
- Company: Join a dynamic tech company in London with a focus on innovation.
- Benefits: Flexible working options, competitive salary, and opportunities for growth.
- Other info: Collaborative environment with a strong emphasis on professional development.
- Why this job: Make a difference by helping customers and improving product experiences.
- Qualifications: Bachelor's degree in a tech field and 1-3 years of support experience.
The predicted salary is between 35000 - 45000 £ per year.
As a SaaS Product Support Specialist, you will be responsible for providing technical support to customers who use Nuix software. You will work closely with our product development team to identify and resolve technical issues, as well as communicate with customers to ensure they have a positive experience using our product.
This position will be based in our London office. The candidate is required to attend the office a minimum of 3 days per week but may voluntarily elect to work either remotely or from the London office for the remaining days of the week. This role is the 10am‑6pm shift to support EMEA tickets.
Key Responsibilities
- Provide technical support to customers via email, phone, and chat during the hours of 10am-6pm
- Investigate and resolve technical issues related to our Nuix products
- Collaborate with the product engineering teams to identify, troubleshoot, and resolve complex technical issues
- Document technical issues and resolutions in a knowledge base to improve efficiency and effectiveness of future support
- Provide technical support for the sales process
- Assist customers with eDiscovery and investigative activities
- Continuously improve product support processes and procedures
- Communicate with customers to gather feedback, understand their needs, and provide product recommendations
Skills, Knowledge And Expertise
- Bachelor's degree in computer science, engineering, or related field
- 1-3+ years of experience in a technical support role for a SaaS product
- Knowledge of web technologies, such as HTML, CSS, and JavaScript
- Excellent problem-solving and analytical skills
- Strong communication and customer service skills
Desired Expertise
- Experience in Software Delivery lifecycle
- Experience working with RESTful APIs and command-line tools
- Familiarity with cloud computing concepts and technologies, such as AWS, Azure, or Google Cloud Platform
- TIL v4 certified and practicing
- Experience in ServiceNow
Nuix is an equal opportunities employer. We welcome all applications and are a flexible employer.
Technical Product Support Specialist employer: Nuix
At Nuix, we pride ourselves on being an exceptional employer, offering a vibrant work culture in our London office that fosters collaboration and innovation. Our team is passionate about empowering each other and our customers, with ample opportunities for professional growth and development in the rapidly evolving field of eDiscovery and digital forensics. Join us to be part of a global movement that values creativity, teamwork, and a commitment to finding truth in a digital world.
