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- Tasks: Support and grow relationships with major advisory firms, ensuring customer success and value delivery.
- Company: Join Nuix, a leader in innovative software solutions for data management.
- Benefits: Flexible work options, competitive salary, and a commitment to diversity and inclusion.
- Why this job: Make a real impact by helping clients maximise their investment in cutting-edge technology.
- Qualifications: 7+ years in Customer Success or related fields, with experience in large advisory firms.
- Other info: Dynamic role with opportunities for professional growth and collaboration across teams.
The predicted salary is between 48000 - 72000 ÂŁ per year.
Join to apply for the Senior Customer Success Manager (Advisory Focus) role at Nuix. Nuix creates innovative software that empowers organizations to simply and quickly find the truth from any data in a digital world.
We are seeking a Senior Customer Success Manager to support and grow relationships across large, complex advisory organisations, particularly the Big Four (Deloitte, KPMG, PwC, EY). You will work closely with senior stakeholders across multiple regions to ensure consistent value delivery, deepen engagement, and help each member firm realise the full potential of their Nuix investment.
This position will be based in our London office. The candidate is required to attend the office a minimum of 3 days per week but may voluntarily elect to work either remotely or from the London office for the remaining days of the week.
Key Responsibilities- Strategic Account Engagement & Growth: Develop and execute thoughtful engagement plans for large professional services organisations operating across multiple regions. Build strong relationships with senior stakeholders and understand how their business units collaborate, operate, and evolve. Identify opportunities to expand adoption of Nuix solutions by aligning customer challenges with relevant capabilities. Work closely with internal teams, including Sales and Professional Services, to ensure customer objectives are clearly understood and supported. Establish a repeatable, structured approach to engaging customers across different business units or territories.
- Customer Value & Lifecycle Ownership: Serve as the primary post‑sales point of contact, ensuring customers achieve measurable outcomes throughout their lifecycle. Lead structured business reviews with senior stakeholders, focusing on progress, outcomes, adoption, and forward planning. Understand emerging customer needs and connect them to the right internal Nuix teams. Anticipate risks early, build data‑driven success plans, and support retention through value demonstration.
- Cross‑Functional Leadership & Influence: Collaborate with Professional Services, Product, Support, Engineering, and Sales to ensure coordinated delivery across regions. Represent customer needs internally, offering insight into patterns, challenges, and potential solution enhancements. Tailor communication and engagement for both technical and non‑technical audiences.
- Operational Excellence & Governance: Track and present value metrics, adoption insights, service consumption, and customer outcomes. Support the creation and scaling of standardised frameworks for onboarding, enablement, and engagement. Help strengthen operational practices across global accounts through clear planning, documentation, and communication.
- 7+ years of experience in Customer Success, Professional Services, Advisory, Legal Operations, eDiscovery, or related sectors.
- Experience working with / for large advisory firms (Deloitte, KPMG, PwC, EY) — either as a vendor, internal consultant, or service provider.
- Proven track record of managing complex accounts with multiple stakeholders.
- Strong ability to navigate and influence within matrixed or federated organisations.
- Strong executive presence and polished communication style.
- Ability to connect technical solutions to business outcomes.
- Comfortable working in ambiguity and creating clarity where needed.
- Highly collaborative across internal teams and customer departments.
- Proactive, resilient, self‑starting mindset.
- Experience in investigations, compliance, risk, analytics, or digital forensics.
- Familiarity with Nuix or comparable unstructured‑data technologies.
- Experience with AI, LLMs, automation, or data governance.
Nuix.com is an equal‑opportunities employer. We welcome all applications and are a flexible employer. About Nuix: Nuix is on an incredible journey of transformation, aligning our strengths with ambition to pursue greater opportunities.
Senior Customer Success Manager employer: Nuix
Contact Detail:
Nuix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to connections in the advisory space, especially those at the Big Four. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching Nuix and its solutions. Understand how they align with customer needs, so you can showcase your knowledge and passion during the conversation.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've driven customer success in previous roles, especially in complex environments.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Senior Customer Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with large advisory firms like Deloitte or PwC. We want to see how your background aligns with the role, so don’t hold back on showcasing relevant achievements!
Showcase Your Communication Skills: As a Senior Customer Success Manager, you'll need to communicate effectively with various stakeholders. Use your application to demonstrate your polished communication style and ability to connect technical solutions to business outcomes.
Highlight Your Strategic Thinking: We’re looking for someone who can develop thoughtful engagement plans. In your application, share examples of how you've successfully managed complex accounts and navigated relationships within matrixed organisations.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity at Nuix.
How to prepare for a job interview at Nuix
✨Know Your Customer Success Inside Out
Before the interview, dive deep into what customer success means in the context of advisory firms. Familiarise yourself with how Nuix's solutions can address specific challenges faced by large organisations like Deloitte and PwC. This knowledge will help you articulate how you can add value to their teams.
✨Build Relationships Before You Walk In
Networking is key! If possible, connect with current or former employees on LinkedIn to gain insights about the company culture and expectations. This will not only give you a leg up but also show your genuine interest in the role and the organisation.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage complex accounts. Prepare examples from your past experiences where you've successfully navigated stakeholder relationships or turned around challenging situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Collaborative Spirit
As a Senior Customer Success Manager, collaboration is crucial. Be ready to discuss how you've worked cross-functionally in previous roles. Highlight specific instances where your teamwork led to successful outcomes, especially in environments with multiple stakeholders.
