At a Glance
- Tasks: Provide technical support for Nuix software and resolve customer issues.
- Company: Join a dynamic tech company in London with a focus on innovation.
- Benefits: Flexible work options, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a strong emphasis on teamwork and customer satisfaction.
- Why this job: Make a difference by helping customers and improving product support processes.
- Qualifications: Bachelor's degree in a relevant field and 1-3 years of technical support experience.
The predicted salary is between 34650 - 42350 £ per year.
As a SaaS Product Support Specialist, you will be responsible for providing technical support to customers who use Nuix software. You will work closely with our product development team to identify and resolve technical issues, as well as communicate with customers to ensure they have a positive experience using our product.
This position will be based in our London office. The candidate is required to attend the office a minimum of 3 days per week but may voluntarily elect to work either remotely or from the London office for the remaining days of the week. This role is the 10am‑6pm shift to support EMEA tickets.
Key Responsibilities
- Provide technical support to customers via email, phone, and chat during the hours of 10am-6pm
- Investigate and resolve technical issues related to our Nuix products
- Collaborate with the product engineering teams to identify, troubleshoot, and resolve complex technical issues
- Document technical issues and resolutions in a knowledge base to improve efficiency and effectiveness of future support
- Provide technical support for the sales process
- Assist customers with eDiscovery and investigative activities
- Continuously improve product support processes and procedures
- Communicate with customers to gather feedback, understand their needs, and provide product recommendations
Skills, Knowledge And Expertise
- Bachelor's degree in computer science, engineering, or related field
- 1-3+ years of experience in a technical support role for a SaaS product
- Knowledge of web technologies, such as HTML, CSS, and JavaScript
- Excellent problem-solving and analytical skills
- Strong communication and customer service skills
Desired Expertise
- Experience in Software Delivery lifecycle
- Experience working with RESTful APIs and command-line tools
- Familiarity with cloud computing concepts and technologies, such as AWS, Azure, or Google Cloud Platform
- TIL v4 certified and practicing
- Experience in ServiceNow
Nuix is an equal opportunities employer. We welcome all applications and are a flexible employer.
Technical Product Support Specialist in London employer: Nuix
At Nuix, we pride ourselves on being an exceptional employer, offering a vibrant work culture in our London office that fosters collaboration and innovation. Our team is passionate about empowering each other and our customers, with ample opportunities for professional growth and development in the rapidly evolving field of eDiscovery and digital forensics. Join us to be part of a global movement that values creativity, teamwork, and a commitment to finding truth in a digital world.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Product Support Specialist in London
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Nuix or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Nuix.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Nuix.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Nuix that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Technical Product Support Specialist in London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Nuix.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Nuix and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Nuix
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Nuix uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
