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- Tasks: Lead software deployment and ensure customer satisfaction with innovative solutions.
- Company: Join Nuix, a rapidly growing tech company transforming digital investigations.
- Benefits: Flexible work options, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a team that empowers organisations to find truth in data.
- Qualifications: Bachelor’s degree and experience in multi-tier application architectures required.
- Other info: Dynamic culture focused on innovation and customer success.
The predicted salary is between 36000 - 60000 £ per year.
At Nuix, we do things differently than our competitors. Our philosophy is about hiring the best from around the world and enabling them to do what they do best. We are committed to leading edge technology, fanatical customer service, and growing our business. Be part of the team that is changing the way eDiscovery, information governance, forensic and electronic investigations are being conducted around the world.
Nuix is experiencing phenomenal international growth with no sign of abating. As a result, we require an outstanding Solutions Consultant to actively drive and manage the technology evaluation stage of the sales process, working in conjunction with the sales team as the key technical advisor and product advocate for our products.
About the role: The Nuix Solution Consultant plays a key role in delivering end-to-end deployment, configuration, and optimization of Nuix software solutions. This role combines technical expertise, project delivery discipline, and strong communication skills to ensure successful solution implementation and customer satisfaction. You will work closely with Customer Success Managers (CSMs) and cross-functional teams to design, deploy, and maintain customer environments, ensuring alignment with project milestones and business outcomes.
Location: This position will be based in our London office. The candidate is required to attend the office a minimum of 3 days per week but may voluntarily elect to work either remotely or from the London office for the remaining days of the week.
Key Responsibilities- Software Deployment & Implementation: Lead the deployment, configuration, and validation of Nuix software products in customer environments - both remote and occasionally on-site. Conduct environment readiness assessments, install application components, and configure integration points with enterprise systems. Develop and maintain installation guides and handover documentation for customer administrators.
- Hardware Sizing & Architecture Design: Analyse client requirements and data volumes to recommend optimal hardware and storage configurations. Produce architecture and deployment documentation, including data flow diagrams, network layouts, and scaling recommendations. Maintain awareness of Nuix system performance best practices and evolving infrastructure standards (on-premises, cloud, and hybrid).
- Project Management Alignment & Reporting: Manage individual workload and project deliverables autonomously, ensuring alignment with project timelines and milestones. Proactively flag risks, delays, or scope changes to project managers and CSMs.
- Customer Success Collaboration: Partner closely with the assigned Customer Success Manager to support customer adoption, solution health, and continuous improvement initiatives. Provide ongoing professional services and advisory support to help customers maximize the value of their Nuix investment.
- Advanced Troubleshooting & Technical Escalation: Diagnose and resolve complex technical issues involving Nuix Neo and associated platform components (e.g., Elasticsearch, PostgreSQL, Kubernetes, or cloud services). Reproduce customer issues in test environments and work with Nuix Support or Engineering for escalation where required. Analyse logs, system metrics, and performance indicators to identify root causes and implement corrective actions.
- Must have an up to date and valid passport.
- Bachelor’s Degree or equivalent combination of education and experience.
- Proven understanding of multi-tier application architectures (application layer, database layer, search/indexing layer & storage/networking dependencies).
- Experience implementing and troubleshooting PKI, SSL/TLS certificates, and secure communications.
- Working knowledge of identity and access management (Active Directory, LDAP, SAML/SSO).
- Solid knowledge of Windows Server and/or Linux system administration.
- Strong organizational, prioritization and time management ability with a deadline focus.
- Ability to collaborate and communicate effectively across multiple time-zones.
- Must be able to travel as needed (35%+).
- Understanding of networking fundamentals (TCP/IP, DNS, DHCP, Firewalls, Load Balancers & Port Management).
- Experience working with various ECA and Review tools (Nuix, Clearwell, Recommind, Autonomy, Digital Reef).
- Experience working with various EDD processing tools (LAW, IPRO).
- Relevant experience in eDiscovery, Litigation, and Corporate Investigations.
- Familiarity with various Forensic Tool Kits (Encase, AccessData).
- Familiarity with Docker & Kubernetes containerized deployments.
- Knowledge and experience with Java, Python, and/or Ruby.
Nuix is on an incredible journey of transformation, aligning our strengths with our ambitions to pursue greater opportunities. To find out more about who we are and what we are doing, please visit our web page.
As we expand our global team and extend our skills and expertise, we are unified as one Nuix team guided by our shared values.
Nuix VisionFinding Truth in a Digital World.
Nuix Mission StatementNuix creates innovative software that empowers organizations to simply and quickly find the truth from any data in a digital world. We are a passionate and talented team, delighting our customers with software that transforms data into actionable intelligence.
Nuix Values- TAKE OWNERSHIP AND FOLLOW UP
- RESILIENT - WE LEARN FROM THE PAST AND ARE OPTIMISTIC ABOUT TOMORROW
- UNAFRAID TO DO THE RIGHT THING, QUICKLY
- TEAM NUIX - FIRST AND FOREMOST
- HERO OUR CUSTOMERS AND INNOVATE FOR THEM
We believe in these principles and seek to weave them into the fabric of our daily work at Nuix. In doing so, we co-create a dynamic and purposeful company culture that we can be proud of and want to belong to.
Solutions Consultant in London employer: Nuix
Contact Detail:
Nuix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Consultant in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Nuix on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Solutions Consultant role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by diving deep into Nuix's products and services. Understand how they work and think about how you can contribute to their mission of finding truth in a digital world. Show them you’re not just another candidate, but someone who truly gets what they do.
✨Tip Number 3
Practice your technical skills! Since the role involves troubleshooting and implementation, brush up on relevant technologies like Elasticsearch and Kubernetes. Being able to discuss these confidently will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Nuix team.
We think you need these skills to ace Solutions Consultant in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Solutions Consultant role. Highlight your relevant experience and skills that align with Nuix's mission and values. We want to see how you can contribute to our team!
Showcase Your Technical Skills: Since this role requires a solid understanding of multi-tier application architectures and troubleshooting, be sure to include specific examples of your technical expertise. We love seeing how you've tackled challenges in the past!
Communicate Clearly: Your written application should reflect strong communication skills. Keep it concise and clear, and make sure to proofread for any typos or errors. We appreciate attention to detail, so let’s see that shine through!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure it gets into the right hands. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Nuix
✨Know Your Tech Inside Out
As a Solutions Consultant, you'll need to demonstrate your technical expertise. Brush up on multi-tier application architectures and be ready to discuss how you’ve implemented and troubleshot systems like PKI and SSL/TLS. Familiarity with tools like Elasticsearch and PostgreSQL will also give you an edge.
✨Showcase Your Project Management Skills
Be prepared to talk about your experience managing project deliverables and timelines. Highlight specific examples where you’ve autonomously managed workloads and flagged risks. This will show that you can align with project milestones and keep everything on track.
✨Communicate Like a Pro
Strong communication skills are key in this role. Practice explaining complex technical concepts in simple terms. You might be working with cross-functional teams, so being able to collaborate effectively across different time zones is crucial.
✨Demonstrate Customer-Centric Thinking
Nuix values customer success, so think of ways you've helped clients maximise their investments in technology. Be ready to share stories about how you’ve supported customer adoption and resolved issues, showcasing your commitment to fanatical customer service.
