At a Glance
- Tasks: Log calls, support contracts, and manage client queries in a fast-paced environment.
- Company: Join NUGENT, a company committed to making a positive impact.
- Benefits: Enjoy flexi-time, private health care, and fantastic training opportunities.
- Other info: Inclusive workplace welcoming diverse applicants; great career growth potential.
- Why this job: Make a real difference while developing your skills in a supportive team.
- Qualifications: 5 GCSEs at Grade C or above; strong communication and organisational skills.
The predicted salary is between 27450 - 33550 £ per year.
NUGENT are seeking to recruit a Help Desk Administrator to our team.
You will be a motivated and reliable worker who brings enthusiasm and positivity to a team, and you should enjoy working in a fast-paced environment.
Key Responsibilities and Duties Objectives of this Role Logging calls and assignment to operatives for works across multiple FM/ MTC contracts Providing support to Contracts Managers to track internal works status Providing support to QS to track the status of the accounts for submittal to the client.
Point of contact for client queries Provide reports to clients and follow up on any account queries.
Internal reporting for financial reviews.
General office admin duties and support.
Document control for new tenders within the department Assist with tender returns and uploads to central tender system Record Keeping Timely submission of claims to client to ensure positive cashflow.
Follow up of any client queries to prevent any delays with cash receipt Meet and greet any visitors to the office Organise and schedule meetings, appointments and events.
Other ad hoc duties.
Undertake any other reasonable duties as and when requested by management.
Skills and
Qualifications: 5 GCSEs at Grade C or above or equivalent.
PC literate with competency in Microsoft Word, Excel, Outlook.
Attention to detail.
Ability to multitask and work under pressure.
Strong interpersonal and Organisational skills.
Excellent communication skills.
Self-motivated, with a 'can-do' approach to work and willingness to learn and assist.
Organised and disciplined in your planning and approach to work.
Work well and confidently as part of a team in a busy environment.
Why NUGENT?
We offer a competitive package with a range of benefits and the opportunity to make a real difference to the environment.
In addition, we offer flexi-time and consider flexible working patterns helping you achieve a positive work life balance.
We offer fantastic training both in house and out sourced.
We are fully committed to being an inclusive employer and ensuring equal opportunities.
We are keen to have a workforce to reflect the full diversity of the communities we serve And welcome applications from individuals of any gender or background.
Private Health Care and Cash Plan Scheme after 6 months employment.
Company uniform.
Apply
Now: Send your CV to: or give us a call on for a general chat.
Skills: Customer Service Record Keeping Admin Organised TLNT1_NI
Help Desk Administrator Tlnt1_Ni in Belfast employer: Nugent
NUGENT is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive benefits package including private health care and flexible working options to support a healthy work-life balance. Our inclusive work culture fosters diversity and encourages team collaboration, making it an ideal environment for motivated individuals looking to make a meaningful impact in their roles. With comprehensive training opportunities and a commitment to personal development, NUGENT is dedicated to helping you thrive in your career while contributing positively to the community.
StudySmarter Expert Advice🤫
We think this is how you could land Help Desk Administrator Tlnt1_Ni in Belfast
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Nugent. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Nugent before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Help Desk Administrator Tlnt1_Ni in Belfast
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Nugent:Your cover letter is your chance to shine! Tell us why you want to work at Nugent specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Nugent!
How to prepare for a job interview at Nugent
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
