At Moss, we give finance professionals the power to automate their day-to-day and make forward-thinking decisions.Our culture is what makes that possible: we play to win, we obsess over quality, and we win as One Moss, and it works. Moss closed a 35 million Series C in August 2026, crossing a 1 billion valuation, and became one of Europe's fintech unicorns. Join our Customer Success team, where you will focus on driving SaaS revenue growth through proactive customer engagement. While leveraging data insights, you will proactively identify upsell opportunities and mitigate churn risks for your portfolio of customers. Your strategic guidance and deep product knowledge will be essential in helping customers unlock new value of our product and set them up for success. Drive customer engagement - through building and nurturing value-creating and scalable relationships, you develop a deep understanding of your clients’ and their finance goals. You guide and consult with them in order to drive their engagement and the activation of all the spend management features.Upsell -you leverage your deep understanding of both the product and your customer's needs to identify new business opportunities, as well as product and feature optimisation initiatives to increase value for existing accounts. Measure success and provide data insights - with the use of specific KPIs you aim to achieve and monitor revenue trajectory through, for example, key metrics such as spend engagement, SaaS uplift and renewals.Thrive for process excellence - you aim for continuous improvement, designing and delivering upon the client journey touchpoints that will increase customer satisfaction and contribute towards long-term retention.Proven experience in a proactive commercial-centric role, ideally in a B2B setting.Fluent in English (C2).Analytical mindset - You are able to read, interpret and leverage data to prioritize customers, solve complex problems, identify upsell opportunities and retain customer happiness. By automating card issuing, invoice management and expenses, Moss simplifies financial workflows and frees finance and accounting teams from manual, administrative work.We're a team of 300+ people from 50+ nationalities across 5 offices in Europe and we hire, reward, and grow people based on Moss DNA: playing to win, obsessing over quality, winning as One Moss. Top-of-market compensation package, including equity. 20 days “work from abroad”, 600EUR/GBP Learning & Development Budget, and other local benefits.Unless stated otherwise, benefits apply to full-time positions (interns and working students receive a tailored package).By applying for the above position, you will confirm that you have reviewed and agreed to our Data Privacy Policy.
Projekt- und Accountmanager m/w/d (remote) in London employer: Nufin
Moss is an exceptional employer, offering a dynamic work culture that prioritises impact and growth, making it an ideal environment for an Applied AI Engineer. With top-of-market compensation, a strong focus on employee development, and the opportunity to collaborate with diverse teams across Europe, Moss empowers its employees to innovate and excel in their careers while enjoying unique benefits like flexible working arrangements and a generous learning budget. Join us in Berlin, where you can be part of a vibrant team dedicated to transforming finance through cutting-edge AI technology.
