At a Glance
- Tasks: Drive customer engagement and identify upsell opportunities to enhance client success.
- Company: Join Moss, a dynamic SaaS scale-up with a vibrant culture and ambitious goals.
- Benefits: Top compensation, equity options, learning budget, and flexible work arrangements.
- Other info: Be part of a diverse team dedicated to innovation and growth.
- Why this job: Make a real impact in a fast-paced environment while advancing your career.
- Qualifications: Experience in customer-centric roles and strong communication skills required.
The predicted salary is between 40500 - 49500 £ per year.
At Moss, we give finance professionals the power to automate their day-to-day and make forward-thinking decisions.
Our team and culture make us unique — we’re driven by impact and growth, where every one of us strives to learn and excel.
Recognised by Sifted’s Rising 100 and Linked In's Top Startups, we’re here to help propel your career and together, make Moss a lasting success.
Join our Customer Success team, where you will focus on driving Saa S revenue growth through proactive customer engagement.
While leveraging data insights, you will proactively identify upsell opportunities and mitigate churn risks.
Your strategic guidance and deep product knowledge will be essential in helping customers unlock new value of our product and set them up for success.
Your responsibilities Here's a bit more on what you can expect to be doing day-to-day: Drive customer engagement - through building and nurturing value-creating and scalable relationships, you develop a deep understanding of your clients’ and their finance goals.
You guide and consult with them in order to drive their engagement and the activation of all the spend management features.
Upsell -you leverage your deep understanding of both the product and your customer's needs to identify new business opportunities, as well as product and feature optimisation initiatives to increase value for existing accounts.
Measure success and provide data insights - with the use of specific KPIs you aim to achieve and monitor revenue trajectory through, for example, key metrics such as spend engagement, Saa S uplift and renewals.
Act as Product ambassador - working closely with internal stakeholders, you compile and communicate client feedback and act in an advisory capacity on current and future product features.
Thrive for process excellence - you aim for continuous improvement, designing and delivering upon the client journey touchpoints that will increase customer satisfaction and contribute towards long-term retention.
About you We think you’ll need the following experience and qualifications to succeed in the role: Proven experience in a proactive commercial-centric role, ideally in a B2B setting.
Prior experience with upselling products and product features to existing clients.
Fluent in English (C2)..
In addition, here are the skills and attributes we are looking for: Customer obsessed - You empathize with the needs and pain points of the customer and provide a flawless experience.
Commercially minded - You are able to demonstrate continuous value to customers, leveraging new business opportunities and can confidently negotiate pricing, contracts and add-ons.
Clear communicator - You are able to communicate complex topics to a range of audiences in a clear, concise and expert manner.
Analytical mindset - You are able to read, interpret and leverage data to prioritize customers, solve complex problems, identify upsell opportunities and retain customer happiness.
You can recognise problems before they arise, and you challenge the status quo.
Expert Operator -You are able to manage multiple requests at the same time and prioritize accordingly.
You have a structured way of working, employing efficiency and effectiveness in your day-to-day tasks.
About Moss Moss is a Saa S scale-up founded in Berlin, with a team of 300+ people from 50+ nationalities in 5 offices across Europe.
Our ambition is bold: to power every SMB’s spend across Europe - fully digital, AI-driven, and seamlessly integrated for complete control.
To date, over 5000 businesses in Germany, Netherlands and the UK use Moss’ leading spend management product, with modules such as corporate cards, accounts payables, employee cash reimbursements and procurement.
Moss has raised a total of 180 million in funding and is backed by the most renowned tech investors including Valar Ventures, Tiger Global, Global Founders Capital, Cherry Ventures and A-Star.
Be part of a culture that thrives on impact and speed, where you can take bold moves, learn fast and accomplish more.
We’re a place where you can fast track your career - here's what else to expect: Top-of-market compensation package, including equity.
Our vibrant offices are at the heart of our culture, where in-person time fuels collaboration and connection over weekly breakfasts and Friday demos.
Additional benefits include: 20 days “work from abroad”, 600EUR/GBP Learning & Development Budget, and other local benefits.
Unless stated otherwise, benefits apply to full-time positions (interns and working students receive a tailored package).
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Location London Employment Type Full time Location Type Hybrid Department Commercial
Customer Success Manager (f/m/d) in London employer: Nufin
Moss is an exceptional employer that fosters a vibrant and inclusive work culture, where every team member is empowered to make impactful contributions. With a strong focus on employee growth, we offer top-of-market compensation, a generous learning and development budget, and unique benefits like 20 days of 'work from abroad'. Join us in our London office, where collaboration thrives and your career can accelerate in a dynamic SaaS scale-up environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (f/m/d) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Nufin. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Nufin before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager (f/m/d) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Nufin:Your cover letter is your chance to shine! Tell us why you want to work at Nufin specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Nufin!
How to prepare for a job interview at Nufin
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
