At a Glance
- Tasks: Drive customer engagement and identify upsell opportunities to boost SaaS revenue.
- Company: Join Moss, a leading fintech unicorn revolutionising finance for mid-sized businesses.
- Benefits: Top compensation, equity options, flexible work, and a generous learning budget.
- Other info: Vibrant culture with diverse teams across Europe and excellent career growth opportunities.
- Why this job: Be part of a dynamic team making a real impact in the fintech space.
- Qualifications: Experience in commercial roles with a focus on customer success and upselling.
The predicted salary is between 59400 - 72600 £ per year.
At Moss, we give finance professionals the power to automate their day-to-day and make forward-thinking decisions. Our culture is what makes that possible: we play to win, we obsess over quality, and we win as One Moss. Join our Customer Success team, where you will focus on driving SaaS revenue growth through proactive customer engagement.
Your responsibilities:
- Drive customer engagement - through building and nurturing value-creating and scalable relationships, you develop a deep understanding of your clients’ finance goals. You guide and consult with them to drive their engagement and the activation of all the spend management features.
- Upsell - leverage your deep understanding of both the product and your customer’s needs to identify new business opportunities, as well as product and feature optimisation initiatives to increase value for existing accounts.
- Measure success and provide data insights - with the use of specific KPIs, aim to achieve and monitor revenue trajectory through key metrics such as spend engagement, SaaS uplift, and renewals.
- Act as Product ambassador - working closely with internal stakeholders, compile and communicate client feedback and act in an advisory capacity on current and future product features.
- Thrive for process excellence - aim for continuous improvement, designing and delivering upon the client journey touchpoints that will increase customer satisfaction and contribute towards long-term retention.
About you:
We think you’ll need the following experience and qualifications to succeed in the role:
- Proven experience in a proactive commercial-centric role, ideally in a B2B setting.
- Prior experience with upselling products and product features to existing clients.
- Fluent in English (C2).
In addition, here are the skills and attributes we are looking for:
- Customer obsessed - empathise with the needs and pain points of the customer and provide a flawless experience.
- Commercially minded - demonstrate continuous value to customers, leveraging new business opportunities and confidently negotiate pricing, contracts, and add-ons.
- Clear communicator - able to communicate complex topics to a range of audiences in a clear, concise, and expert manner.
- Analytical mindset - able to read, interpret, and leverage data to prioritise customers, solve complex problems, identify upsell opportunities, and retain customer happiness.
- Expert Operator - manage multiple requests at the same time and prioritise accordingly, employing efficiency and effectiveness in your day-to-day tasks.
About Moss:
Moss is the Finance AI platform for Europe’s mid-sized businesses, giving companies real-time visibility and full control over their spend. By automating card issuing, invoice management, and expenses, Moss simplifies financial workflows and frees finance and accounting teams from manual, administrative work. Founded in Berlin and used by more than 10,000 businesses, Moss has raised 220+ million to date and operates in Germany, the Netherlands, the UK, and further EU markets.
Unless stated otherwise, benefits apply to full-time positions (interns and working students receive a tailored package).
Account Manager (f/m/d) in London employer: Nufin
Moss is an exceptional employer, offering a dynamic work culture that prioritises impact and growth, making it an ideal environment for an Applied AI Engineer. With top-of-market compensation, a strong focus on employee development, and the opportunity to collaborate with diverse teams across Europe, Moss empowers its employees to innovate and excel in their careers while enjoying unique benefits like flexible working arrangements and a generous learning budget. Join us in Berlin, where you can be part of a vibrant team dedicated to transforming finance through cutting-edge AI technology.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager (f/m/d) in London
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Account Manager (f/m/d) at Nufin, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Nufin. Tailor your message to explain why you’re drawn to them and how you can contribute as a Account Manager (f/m/d). Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Account Manager (f/m/d) in London
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Nufin:When writing your cover letter, make sure to tailor your message specifically for Nufin. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Nufin
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Nufin that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Nufin that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Nufin’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
