At a Glance
- Tasks: Assist customers with enquiries and provide exceptional service at our hospital.
- Company: Join Nuffield Health, the UK's largest Healthcare Charity, dedicated to wellbeing.
- Benefits: Earn £13.10 per hour, enjoy flexible hours, and access discounted gym membership.
- Other info: Work in a modern hospital environment with great transport links and career growth opportunities.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Excellent communication skills and a passion for helping others.
The predicted salary is between 13.1 - 13.1 £ per hour.
Customer Services Advisor
Oxford Hospital | Sales and Business Development | Bank Contract | Part time | £13.10 per hour
Nuffield Health the UK's largest Healthcare Charity, we're here to help look after the wellbeing of the nation.
And as the face of Nuffield Health, you'll help people feel at ease and find their way to where they're meant to be.
If you're sensitive to people's needs and passionate about exceptional service, it starts with you.
Our Sales & Services department currently have an opportunity for a Customer Services Advisor at our hospital.
Continue your journey with us whilst we'll support you to be your best.
Responsibilities
- Handle customer enquiries (both via telephone and website), supplying customers with information about the services offered at the hospital.
- Communicate with customers both over the telephone and via email, and where necessary face to face providing excellent customer service.
- To support the definition, development, communication and implementation of business development and marketing plans & activities (arrange consultant lead patient open events etc).
- Ensure all customer interaction is undertaken in a timely manner.
- Log enquiries on the Hospital CRM and oversee the customer journey.
- Provide customers with information regarding Hospital services and treatments ensuring all requirements/queries are dealt with effectively.
Requirements / Skills
- Excellent customer service skills.
- Proven experience in customer service.
- Excellent written and verbal communication skills.
- Excellent interpersonal skills and a good level of IT literacy.
- Good organisational skills.
- Key Information About the Role
You will liaise directly with customers, answering all Sales and Service enquiries.
Prepare quotations for hospital services and contribute to business development, marketing and communication initiatives to promote the services of the hospital throughout the local community.
Location
Nuffield Health Oxford Hospital.
Our modern hospital is based within a stone's throw of the historic City of Oxford, a world-renowned centre of excellence for surgical and medical expertise.
We are proud of the wonderful environment and team we have established, providing our patients with first class care.
We operate 6 well equipped and modern operating theatres with 64 well-presented ensuite rooms.
We cater for inpatient and day care, providing a broad range of surgical specialties and clinics including Paediatrics, Oncology, Interventional Cardiology & Radiology, Orthopaedics, Endoscopy, Gynaecology, Urology, Ophthalmology as well as women's and men's health clinics.
The hospital is located with excellent transport links by road and rail, both to and from London, Thames Valley, and the Midlands.
Benefits
- Holiday in line with the Working Time Directive.
- Access to our Pension Scheme.
- Discounted gym membership at £35.00 a month.
Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability.
Join Nuffield Health and create the future you want, today.
It starts with you.
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Customer Services Advisor (Bank) in Oxford employer: nuffieldhealth
Nuffield Health is an exceptional employer that prioritises the wellbeing of its colleagues, offering a supportive work environment where your contributions are valued. As a Medical Records & Ward Administrator at our Leeds Hospital, you will benefit from a comprehensive rewards package, including free gym membership and health assessments, while enjoying a culture that fosters personal and professional growth in a dynamic healthcare setting. Join us to make a meaningful impact on patient care and be part of a team that truly cares about your development and wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor (Bank) in Oxford
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like nuffieldhealth and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at nuffieldhealth and let us see your personality shine through!
We think you need these skills to ace Customer Services Advisor (Bank) in Oxford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and nuffieldhealth.
Get Familiar with Our Brand:Before applying, take some time to learn about nuffieldhealth and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at nuffieldhealth
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress nuffieldhealth.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which nuffieldhealth will surely appreciate.
