At a Glance
- Tasks: Handle patient enquiries and provide administrative support in a fast-paced environment.
- Company: Join Nuffield Health, a charity dedicated to building a healthier nation.
- Benefits: Earn £13.10 per hour, enjoy flexible hours, and access discounted gym membership.
- Other info: Work in a leading private hospital with opportunities for growth.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: Experience in administration and excellent communication skills required.
The predicted salary is between 13.1 - 13.1 £ per hour.
Patient Enquiry Handler - Bank
Nuffield Health Glasgow Hospital | Outpatients | Administration | Bank | Part Time | £13.10 per hour depending on experience
Shifts: Monday to Thursday between 9am - 7pm, Friday between 9am-6pm
Nuffield Health is the charity that's building a healthier nation, one day at a time.
From award-winning hospitals and leisure facilities to community programmes - we'll do whatever it takes to look after the UK's wellbeing.
It starts with passion and commitment to quality.
It starts with you.
As a patient enquiry handler you'll bring experience of administration in a complex fast-paced environment, demonstrable call handling skills and excellent IT skills.
You will have the ability to provide a professional, courteous, sensitive, and empathetic approach as well as be an enthusiastic, highly motivated, and flexible individual.
As our Patient Enquiry Handler, you will
- Provide administrative assistance to ensure smooth daily operations.
- Organise and maintain files and records, both physical and digital.
- Handle phone calls, emails, and correspondence.
- Input and update data in relevant systems.
- Respond to enquiries and direct them to the appropriate person or department.
- Prepare meeting materials, take minutes, and track action items.
- Assist with basic financial tasks, including processing invoices and payments.
- Prepare and compile reports and documents.
- Provide support and administration for Salesforce CRM, ensuring records are accurate and up to date.
- Manage and respond to web enquiries in a timely and professional manner.
- Assist with face-to-face enquiries from patients, visitors, consultants, and colleagues.
- Provide information on services, appointments, and pricing as required.
- Provide administrative support to consultants, including managing correspondence and responding to enquiries.
- Liaise effectively with internal departments to support the delivery of an excellent customer experience.
- Support Subject Access Request (SAR) administration in accordance with organisational policies and data protection requirements.
- Undertake general administrative duties, including data entry, filing, scanning, photocopying, and document management.
- Contribute to the smooth day-to-day running of the department and support continuous improvement initiatives.
Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind.
- Holiday in line with the Working Time Directive
- Access to our Pension Scheme
- discounted gym membership at £35.00 a month
Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability.
Nuffield Health Glasgow Hospital.
Located in the heart of the West End of Glasgow; you will be working at one of Scotland's leading private hospitals.
This year, we embarked on phase three of our multi-million-pound refurbishment, adding state of the art equipment like our Mako robotic arm for orthopedic surgery and a new ambulatory theatre.
We have a special focus in the areas of orthopedics, spinal surgery, ophthalmology, weight loss surgery and cosmetic treatment.
Join Nuffield Health and create the future you want, today.
It starts with you.
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Patient Enquiry Handler - Bank in Glasgow employer: nuffieldhealth
Nuffield Health is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive work culture where you can thrive as a Creche Assistant. With flexible bank hours, competitive pay, and access to training opportunities, you will be empowered to create enriching experiences for children while enjoying benefits like discounted gym memberships and a comprehensive pension scheme. Join us in Milngavie and be part of a team that values your contributions and fosters personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Enquiry Handler - Bank in Glasgow
✨Dive into Professional Networks
Check out local professional associations in health sciences. They often host networking events where you can meet people already working in the field and may even hear about part-time opportunities before they’re advertised!
✨Tap into Your University’s Career Services
If you’re still studying or recently graduated, don’t forget to make the most of your university’s career services. They frequently post part-time openings and may even know of some tailored for health sciences students.
✨Volunteer for Extra Experience
Consider volunteering at healthcare facilities or community health organisations. It’s a great way to gain relevant experience, build your network, and may lead directly to part-time job offers. Plus, it looks fantastic on your CV!
✨Search for Local Job Boards
Keep an eye on local job boards and websites specific to healthcare administration in your area. Sites filled with local job openings can offer part-time positions that might fly under the radar but could be perfect for you to jump into!
We think you need these skills to ace Patient Enquiry Handler - Bank in Glasgow
Some tips for your application 🫡
Tailor Your CV to the Health Sciences Field:When you're applying for a part-time role in health sciences administration at nuffieldhealth, make sure your CV highlights relevant experience in the healthcare sector. Include any internships or volunteer work in health settings, and showcase skills like organisation, communication, and familiarity with healthcare regulations. This will help us see how you fit into the team right from the get-go!
Highlight Your Administrative Skills:In the health sciences arena, administrative skills are crucial. Make sure to showcase experiences where you managed schedules, maintained records, or supported healthcare professionals in their tasks. Be specific about the tools and tools or software you’ve used, as this can set you apart from other candidates.
Emphasise Your Learning Mindset:For a part-time role like this, we’re looking for someone eager to learn and grow. Your cover letter is the perfect place to express your motivation for getting into health sciences administration. Share your career goals and what excites you about this field—passion often makes a lasting impression!
Apply Through Our Website!:Don't forget to complete your application through our website. It’s the easiest way for us to track your application and ensures you get all the relevant updates. Plus, we’ve streamlined the process to make it as smooth as possible—you've got this!
How to prepare for a job interview at nuffieldhealth
✨Show Off Your Organisation Skills
In health sciences administration, being organised is key! Be ready to discuss how you manage multiple tasks and prioritise your work. Maybe share a story from your past where you successfully managed a heavy workload or improved a process – it’ll show how you can handle the part-time role effectively at nuffieldhealth.
✨Brush Up on Relevant Software
You’ll likely be using specific health administration software, so get familiar with tools like Electronic Health Records (EHR) systems or practice management software. If you’ve had experience with any of these, be sure to highlight that during your interview, it’ll set you apart from other candidates.
✨Display Your Flexibility and Availability
Since this is a part-time role, be prepared to discuss your availability and how you plan to manage your time effectively. It’s crucial for employers to see that you're flexible and can fit into their schedule – be proactive in demonstrating your readiness to adapt to their needs at nuffieldhealth.
✨Highlight Your Passion for Healthcare
Express your genuine interest in health sciences and how you want to contribute to the wellbeing of the community. Sharing a personal story or motivation that led you to apply for this specific role at nuffieldhealth can really resonate with interviewers and show your commitment to the field.
