At a Glance
- Tasks: Manage patient caseloads and ensure top-notch service delivery in a fast-paced environment.
- Company: Join Nuffield Health, the UK's largest healthcare charity, making a real difference.
- Benefits: Earn £13.10 per hour, enjoy holiday benefits, and discounted gym membership.
- Other info: Flexible ad-hoc shifts with opportunities for career growth in a dynamic hospital setting.
- Why this job: Be part of a talented team shaping the health of the nation while developing your skills.
- Qualifications: Experience in customer service, strong communication skills, and proficiency in Microsoft Office.
The predicted salary is between 13.1 - 13.1 £ per hour.
- Business Administrator (Bank)
- Nuffield Health Glasgow Hospital| Administration | Bank Contract - Ad hoc
- Shifts: Monday - Thursday between 7am-9pm, Friday 7am - 6pm & Weekend Availability
- £13.10 per hour
Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability.
Are you a confident and customer-focused administrator, who’s passionate about great customer service?
Then you could be just who we’re looking for.
Join the nation’s largest Healthcare Charity and be part of a talented team, doing incredible work to shape the health of the nation.
The Opportunity
We are seeking a proactive and detail-oriented Administrator to manage a high-volume caseload of patients from referral through to discharge.
This role is critical in ensuring the organisation consistently meets - and exceeds - service delivery expectations, both quantitatively and qualitatively, for all referrers.
The successful candidate will play a key role in maintaining operational excellence and supporting the patient journey with professionalism and care.
Key Responsibilities
- Ensure complex administrative tasks and support functions meet required standards and deadlines.
- Manage, appraise, and interpret data, information, and/or situations to support decision-making.
- Handle all enquiries and queries efficiently and effectively, escalating when appropriate.
- Communicate clearly and professionally with patients and other stakeholders.
- Accurately enter, modify, maintain, and present data using appropriate electronic or manual systems.
- Prepare standard and ad hoc reports as requested by the department.
• Provide comprehensive clinic support, including
- Liaising with patients and consultants via telephone, email, and face-to-face interactions
- Booking and amending appointments using designated systems (training provided)
- Coordinating room and consultant availability and managing workloads
- Supporting Consultant/GP partnerships
- Creating, altering, or cancelling clinics to meet business needs
- Collaborate effectively across all business areas and staff groups
Person Specification
- Proven experience in a fast-paced customer service environment
- Ability to prioritise and manage a dynamic workload with shifting priorities
- Excellent telephone manner and interpersonal skills
- Strong verbal and written communication skills in English
- Proficiency in Microsoft Excel, Word, Outlook, and bespoke databases
- Exceptional attention to detail
- Understanding of the importance of policies and operating procedures
- Commitment to upholding our CARE values (Connected, Aspirational, Responsive, Ethical)
Helping you feel good. We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind.
- Holiday in line with the Working Time Directive
- Access to our Pension Scheme
- Discounted gym membership at £35.00 a month
We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications).
Nuffield Health Glasgow Hospital.
Located in the heart of the West End of Glasgow; you will be working at one of Scotland's leading private hospitals.
This year, we embarked on phase three of our multi-million-pound refurbishment, adding state of the art equipment like our Mako robotic arm for orthopedic surgery and a new ambulatory theatre.
We have a special focus in the areas of orthopedics, spinal surgery, ophthalmology, weight loss surgery and cosmetic treatment.
Join Nuffield Health and create the future you want, today.
It starts with you.
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Business Administrator (Bank) in Glasgow employer: nuffieldhealth
Nuffield Health is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive work culture where you can thrive as a Creche Assistant. With flexible bank hours, competitive pay, and access to training opportunities, you will be empowered to create enriching experiences for children while enjoying benefits like discounted gym memberships and a comprehensive pension scheme. Join us in Milngavie and be part of a team that values your contributions and fosters personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Business Administrator (Bank) in Glasgow
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
✨Utilise Temp Agencies Specialised in Finance
Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like nuffieldhealth.
✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
✨Stay Active on Job Boards and Company Websites
Keep your eyes peeled on job boards specifically for finance roles. Companies like nuffieldhealth might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace Business Administrator (Bank) in Glasgow
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at nuffieldhealth will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at nuffieldhealth. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give nuffieldhealth confidence in your short-term commitment to the role.
How to prepare for a job interview at nuffieldhealth
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with nuffieldhealth.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure nuffieldhealth that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
