Membership Support Executive
Epsom | Hybrid Working (1 day per week) | Finance Operations | Permanent | Full Time
Up to £27,000.00 per annum, depending on experience
37.5 hours per week
Nuffield Health is the charity that's building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we'll do whatever it takes to look after the UK's wellbeing. It starts with passion and commitment to quality. It starts with you.
As a Membership Support Executive , you're an excellent communicator with confidence to deal with challenging situations. You will confidently work in a team environment and support colleagues whilst also achieving your own objectives and targets. You are Flexible and open to change and new information; adapting behaviours and work methods accordingly.
As our Membership Support Executive, you will
- Consumer Membership Refund administration and governance.
- Support on membership applications, cancellations, payment updates and reporting, for sites and central contracts.
- Managing the maintenance of all member data.
- Handling various types of communications and requests direct from members and staff.
- Liaising with gym management and staff to ensure prompt response to member queries and complaints.
- Providing an excellent level of support and customer service at all times.
To succeed as a Membership Support Executive, you will need
- Excellent communication skills and objective attitude to challenging situations.
- Managing and adapting to varied workloads and responsibilities.
- Administration experience
- Experience in a customer service environment
- Experience, Knowledge & Expertise - Desirable:
- Experience in a membership environment highly desirable.
- Experience with Gym Manager Membership system desirable.
- Experience with using different systems.
- Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options.
At Nuffield Health, we take care of what's important to you.
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Membership Support Executive in Epsom employer: nuffieldhealth
Nuffield Health Taunton is an exceptional employer that prioritises employee well-being and development, offering a vibrant work culture where teamwork and customer care are at the forefront. With flexible ad hoc shifts, employees can enjoy a healthy work-life balance while gaining valuable experience in a dynamic gym environment, making it an ideal place for those looking to grow in the health and fitness sector.
