Overview
In this role, you will lead multiple fitness and wellbeing sites, ensuring exceptional member experiences while driving revenue and retention across service lines. You’ll operate with a customer-centric, beneficiary-led approach and own daily operations including P&L, service delivery, and team leadership. The position spans front-of-house, F&B, and ancillary services, with a focus on growth, compliance, and operational excellence across multi-site operations.
Pay / Benefits
- Very competitive salary + bonus
- Excellent company benefits
Responsibilities
- Lead a beneficiary-led service culture across multiple sites and service lines
- Own complaints management to SLAs and drive trend-based improvements
- Manage concierge/front-of-house, fitness teams, and F&B service
- Drive commercial success and member retention for services (subscriptions, swim, F&B, retail, creche/nursery, junior programming)
- Develop initiatives to boost customer satisfaction, sales, retention, and profitability
- Deputise for General Manager when required
- Handle HR, payroll, and membership administration in compliance with policies and legislation, ensuring operational systems are effective
- Maintain complete daily operations and P&L accountability across sites
Key requirements
- Experience in multi-site leadership in fitness or consumer industries
- Proven track record of delivering exceptional member/customer experiences
- Strong commercial orientation with responsibility for revenue and retention
- Ability to manage operations, finances, and people across multiple sites
- Familiarity with HR, payroll, and membership administration and compliance
- leadership with integrity
- customer-centric mindset
- strong communication
- P&L management
- membership systems and administration
- HR/payroll administration
Shaping the Future of Fitness: Deputy General Managers in London employer: Nuffield Hospitals
Nuffield Health Ipswich Hospital is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. With a focus on clinical excellence and a commitment to continuous improvement, employees benefit from a comprehensive rewards package, including free gym membership and health assessments, all set within a tranquil environment that fosters both personal and professional fulfilment.
