At a Glance
- Tasks: Support IT users and manage complex IT infrastructure across multiple sites.
- Company: Nuffield Health is a charity dedicated to improving the UK's wellbeing through healthcare and fitness.
- Benefits: Enjoy perks like free gym membership, health assessments, and retail discounts.
- Other info: This is a hybrid role with a competitive salary and an 8-month fixed-term contract.
- Why this job: Join a passionate team focused on quality service and user satisfaction in a supportive environment.
- Qualifications: Experience in IT support, excellent communication skills, and knowledge of Microsoft technologies required.
The predicted salary is between 28800 - 43200 € per year.
Nuffield Health is the charity that’s building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes – we’ll do whatever it takes to look after the UK’s wellbeing. It starts with passion and commitment to quality.
As a Regional Technology Support Specialist, you’ll bring experience of working in a modern ITIL-based IT service organisation, providing technical support and experience of managing a complex IT infrastructure. You will have excellent communication skills as well as technical ability in supporting major outages, Windows 7-10, and Microsoft Cloud technologies.
As our Regional Technology Support Engineer, you will:
- Contribute to the support and implementation of the end user computing platform in order to deliver maximum value to Nuffield Health.
- Deliver a high standard of support to Nuffield Health IT users.
- Provide desk-side support within dedicated region/cluster supporting all Nuffield Health sites.
- Provide 2nd line remote support to end users within the dedicated region.
- Deliver excellent customer service throughout all engagement with the user in order to improve user satisfaction.
- Resolve incidents and handle service requests in a professional and timely manner.
- Proactively develop the quality of the service offered to the end users and the efficiency of the delivery of that service.
- Provide dedicated support during project deployments for set periods of time.
- Transition the knowledge gained from the projects back into operations.
We want you to love coming to work, feeling healthy, happy, and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts, and pension options. At Nuffield Health, we take care of what’s important to you.
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.
Senior Regional Technology Support Specialist in Cambridge employer: Nuffield Health
Nuffield Health is an exceptional employer that prioritises the wellbeing of its employees, offering a supportive work culture and a comprehensive benefits package tailored to enhance your lifestyle. With opportunities for professional growth within a dynamic IT environment, you will be part of a team dedicated to delivering high-quality support across Essex, Suffolk, Norfolk, and Cambridgeshire, all while enjoying the flexibility of hybrid working. Join us in our mission to build a healthier nation and experience a workplace where your contributions are valued and your health is a priority.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Regional Technology Support Specialist in Cambridge
✨Tip Number 1
Familiarise yourself with ITIL principles and practices, as this role requires experience in a modern ITIL-based IT service organisation. Being able to discuss how you've applied these principles in past roles will demonstrate your suitability for the position.
✨Tip Number 2
Brush up on your technical skills related to Windows 7-10 and Microsoft Cloud technologies. Be prepared to share specific examples of how you've supported users with these systems, especially during major outages.
✨Tip Number 3
Highlight your customer service skills, as delivering excellent support is crucial for this role. Think of instances where you improved user satisfaction and be ready to discuss them during any interviews or networking opportunities.
✨Tip Number 4
Network with current or former employees of Nuffield Health or similar organisations. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for your application and potential interviews.
We think you need these skills to ace Senior Regional Technology Support Specialist in Cambridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in IT support, particularly with Windows 7-10 and Microsoft Cloud technologies. Emphasise any previous roles where you provided desk-side support or managed complex IT infrastructures.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've improved user satisfaction in past roles and how your skills align with the responsibilities outlined in the job description.
Highlight ITIL Experience:Since the role requires experience in an ITIL-based environment, be sure to mention any relevant certifications or training you have. Discuss how you've applied ITIL principles in your previous positions to enhance service delivery.
Showcase Communication Skills:Given the importance of communication in this role, provide examples in your application of how you've effectively communicated with users and team members. This could include resolving incidents or handling service requests professionally.
How to prepare for a job interview at Nuffield Health
✨Showcase Your Technical Skills
Be prepared to discuss your experience with ITIL-based service organisations and managing complex IT infrastructures. Highlight specific examples of how you've supported major outages or resolved technical issues, particularly with Windows 7-10 and Microsoft Cloud technologies.
✨Demonstrate Excellent Communication
Since the role requires delivering high standards of support, practice articulating your thoughts clearly. Use examples from past experiences where your communication skills helped resolve user issues or improved customer satisfaction.
✨Emphasise Customer Service
Nuffield Health values excellent customer service, so be ready to share instances where you went above and beyond for users. Discuss how you handle service requests professionally and timely, ensuring user satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think about how you would approach common issues faced in a regional support role and be ready to explain your thought process.
