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- Tasks: Join our Physiotherapy team as a Remote Services Coordinator, managing daily operations and IT systems.
- Company: Nuffield Health is the UK's largest healthcare charity, dedicated to improving health and wellbeing.
- Benefits: Enjoy perks like free gym membership, health assessments, and flexible working options.
- Why this job: Be part of a dynamic team, making a real impact on patient care while working remotely.
- Qualifications: Previous admin experience in UK healthcare is desirable; strong IT skills are essential.
- Other info: This is a hybrid role with one day in Epsom every quarter.
The predicted salary is between 20000 - 30000 £ per year.
Epsom/Hybrid | Admin Functions | Permanent | Full-Time
£24,531.00 per annum
37.5 hours per week
An exciting opportunity has arisen in the dynamic and fast paced Physiotherapy team, who are looking for someone to join them as a Remote Services Coordinator . Please be aware this is a hybrid role, working from home five days per week and one day in Epsom every quarter.
Working closely with the Remote Services Senior Co-ordinator, the Advanced Level Physiotherapy Team Leaders, Triage Team Leaders and the Physiotherapists, the successful candidate will quickly become a crucial part of the daily running of Nuffield Health’s Remote Services. The role will support the Advanced Level and Triage Physiotherapy teams, with a focus on the systems – identifying and correcting issues.
The successful individual will hold the following responsibilities:
Supporting the team with the relevant IT systems, identifying, and correcting potential issues before they occur, or where not possible fixing the problem in retrospect.
Supporting the team leaders with the operational day-to-day management of the triage and case management diaries, liaising with other departments where necessary.
Managing, organising, and updating relevant data using database applications
Diary Management service which includes optimising resource potential, proactive management ahead of time and bringing awareness to the business of any issues that may arise from lack of resource and overall planning.
Expertly handling all contact with our customers via several channels: calls and emails. Ensuring the customer journey is seamless throughout.
Promoting a positive image of Nuffield Health through effective communication and responsive action with both internal and external contacts (existing customers/suppliers/general enquiries)
Appropriately escalating any patient or complaint issues to management.
Communicate using appropriate channels to provide information; share knowledge; keep colleagues informed of progress and to respond to enquiries within your remit.
Adhere to Data Protection principles, as well as ensuring all information (whether patient or organisation specific) is treated sensitively and confidentially.
Adhere to stated policies and procedures relating to health and safety, and quality management.
Take responsibility for own personal development through regular 1:1’s meetings and yearly appraisal process.
The role holder will be expected to perform any other duties that may reasonably be asked of them.
The role holder will need to build and maintain effective relationships at all levels across the divisions.
Skills, Qualification and Experience:
Previous experience as an Administrator/ Coordinator within the UK Healthcare market (desirable).
Competent IT user with strong skills particularly in Excel, Outlook, and Word
Ability to learn new database systems quickly and accurately.
Professional and confident with excellent verbal communication skills
Ability to prioritise and deal with varied workload under the pressure of multiple deadlines.
Excellent attention to detail and time management skills
Experience of internal patient management systems (Desirable)
Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options.
At Nuffield Health, we take care of what’s important to you.
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.
Apply today… It starts with you.
About the company
Nuffield Health is the United Kingdom\’s largest healthcare charity.
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Remote Services Coordinator employer: Nuffield Health
Contact Detail:
Nuffield Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Services Coordinator
✨Tip Number 1
Familiarise yourself with the specific IT systems and database applications mentioned in the job description. Being able to demonstrate your proficiency in these tools during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Highlight any previous experience you have in the UK healthcare market, especially if you've worked in administrative or coordination roles. This will help you stand out as a candidate who understands the unique challenges of the sector.
✨Tip Number 3
Prepare examples of how you've effectively managed multiple deadlines and prioritised tasks in past roles. The ability to handle a varied workload is crucial for this position, so showcasing your time management skills will be beneficial.
✨Tip Number 4
Practice your communication skills, both verbal and written. Since you'll be handling customer interactions and liaising with various teams, being able to convey information clearly and professionally will be key to your success in this role.
We think you need these skills to ace Remote Services Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration or coordination, particularly within the UK healthcare sector. Emphasise your IT skills, especially in Excel, Outlook, and Word, as well as any experience with patient management systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and how your skills align with the responsibilities outlined in the job description. Mention your ability to manage diaries, handle customer communications, and your attention to detail.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated with customers or colleagues in previous roles. Highlight your verbal communication skills and your ability to maintain positive relationships.
Highlight Problem-Solving Abilities: Discuss specific instances where you've identified and resolved issues in a previous role. This could relate to IT systems or operational challenges, demonstrating your proactive approach and ability to work under pressure.
How to prepare for a job interview at Nuffield Health
✨Showcase Your IT Skills
As a Remote Services Coordinator, you'll be working with various IT systems. Be prepared to discuss your experience with Excel, Outlook, and any database applications you've used. Highlight specific examples of how you've resolved IT issues in the past.
✨Demonstrate Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. You might be asked to handle hypothetical customer interactions, so think about how you would ensure a seamless customer journey.
✨Emphasise Attention to Detail
This position requires excellent attention to detail, especially when managing diaries and data. Prepare to give examples of how you've successfully managed multiple tasks while maintaining accuracy in your previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Think of scenarios where you've had to prioritise tasks or resolve conflicts, and be ready to explain your thought process and outcomes.
