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- Tasks: Support IT users and manage complex IT infrastructure across Nuffield Health sites.
- Company: Nuffield Health is a charity dedicated to improving the UK's wellbeing through healthcare and fitness.
- Benefits: Enjoy perks like free gym membership, health assessments, and retail discounts.
- Why this job: Join a passionate team focused on quality service and user satisfaction in a supportive environment.
- Qualifications: Experience in IT support, excellent communication skills, and knowledge of Microsoft technologies required.
- Other info: This is a hybrid role with flexible working options.
The predicted salary is between 30000 - 42000 £ per year.
Nuffield Health is the charity that’s building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes – we’ll do whatever it takes to look after the UK’s wellbeing. It starts with passion and commitment to quality.
As a Regional Technology Support Specialist, you’ll bring experience of working in a modern ITIL-based IT service organisation, providing technical support and experience of managing a complex IT infrastructure. You will have excellent communication skills as well as technical ability in supporting major outages, Windows 7-10, and Microsoft Cloud technologies.
As our Regional Technology Support Specialist, you will:
- Contribute to the support and implementation of the end user computing platform in order to deliver maximum value to Nuffield Health.
- Deliver a high standard of support to Nuffield Health IT users.
- Provide desk-side support within dedicated region/cluster supporting all Nuffield Health sites.
- Provide 2nd line remote support to end users within the dedicated region.
- Deliver excellent customer service throughout all engagement with the user in order to improve user satisfaction.
- Resolve incidents and handle service requests in a professional and timely manner.
- Proactively develop the quality of the service offered to the end users and the efficiency of the delivery of that service.
- Provide dedicated support during project deployments for set periods of time.
- Transition the knowledge gained from the projects back into operations.
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts, and pension options. At Nuffield Health, we take care of what’s important to you.
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role. Apply today… It starts with you.
Regional Technology Support Specialist - North employer: Nuffield Health
Contact Detail:
Nuffield Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Technology Support Specialist - North
✨Tip Number 1
Familiarise yourself with ITIL principles and how they apply to service management. Being able to discuss your understanding of ITIL during an interview will show that you are well-prepared and knowledgeable about the framework used in the role.
✨Tip Number 2
Brush up on your technical skills, especially around Windows 7-10 and Microsoft Cloud technologies. Be ready to demonstrate your troubleshooting abilities and share examples of how you've resolved similar issues in the past.
✨Tip Number 3
Prepare to showcase your customer service skills. Think of specific instances where you provided exceptional support or improved user satisfaction, as this is a key aspect of the role.
✨Tip Number 4
Research Nuffield Health and their commitment to wellbeing. Understanding their mission and values will help you align your answers with what they are looking for, making you a more attractive candidate.
We think you need these skills to ace Regional Technology Support Specialist - North
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with ITIL-based service organisations. Emphasise your technical skills with Windows 7-10 and Microsoft Cloud technologies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've resolved incidents or improved user satisfaction in previous roles.
Highlight Communication Skills: Since excellent communication is key for this role, provide examples in your application that demonstrate your ability to engage effectively with users and colleagues, especially during technical support scenarios.
Showcase Problem-Solving Abilities: Include instances where you've successfully managed major outages or complex IT issues. This will illustrate your capability to handle the responsibilities outlined in the job description.
How to prepare for a job interview at Nuffield Health
✨Showcase Your Technical Skills
Be prepared to discuss your experience with ITIL-based service organisations and managing complex IT infrastructures. Highlight specific examples of how you've supported major outages or worked with Windows 7-10 and Microsoft Cloud technologies.
✨Demonstrate Excellent Communication
Since this role requires strong communication skills, practice explaining technical concepts in a clear and concise manner. Be ready to share instances where your communication helped resolve issues or improve user satisfaction.
✨Emphasise Customer Service
Nuffield Health values high standards of support. Prepare to discuss how you have delivered excellent customer service in previous roles, including any strategies you used to enhance user satisfaction during support interactions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think of examples where you resolved incidents or handled service requests efficiently, and be ready to explain your thought process during those situations.