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- Tasks: Welcome patients, answer calls, and manage appointments with empathy and care.
- Company: Join Nuffield Health, the UK's largest Healthcare Charity dedicated to wellbeing.
- Benefits: Enjoy flexible hours, holiday pay, pension scheme, and discounted gym membership.
- Why this job: Make a real difference in people's lives while working in a supportive environment.
- Qualifications: Strong communication skills and ideally some experience in healthcare administration.
- Other info: Work on an ad-hoc basis, fitting your schedule and the needs of the hospital.
Receptionist (Bank)
Exeter Hospital | Customer | Bank | Ad Hoc
Up to £12.33 per hour
As the UK’s largest Healthcare Charity, we’re here to help look after the wellbeing of the nation. And as the face of Nuffield Health, you’ll help people feel at ease and find their way to where they’re meant to be. If you’re sensitive to people’s needs and passionate about exceptional service, it starts with you.
As a Receptionist at our hospital, you’ll have great communication, IT and keyboard skills. You’re also able to explain sensitive or complicated information in a way that’s clear, sympathetic and easy to understand. Ideally, you have experience of working in healthcare administration or on reception.
As a Receptionist, you will:
- Help people feel comfortable when they visit your department
- Use your empathy and customer service skills to build positive relationships
- Answer the phone, deal with enquiries and book appointments
- Welcome patients in person, directing them to the appropriate changing or waiting rooms
- Work closely with colleagues to ensure the department runs smoothly
- Prepare clinical paperwork, referral forms, charge sheets, and terms and conditions
Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From Holiday in line with the Working Time Directive, Access to our Pension Scheme and discounted gym membership at £25.00 a month.
Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability.
Join Nuffield Health and create the future you want, today.
If you like what you see, why not start your application now? We consider applications as wereceive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.
It starts with you.
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Receptionist (Bank) employer: Nuffield Health
Contact Detail:
Nuffield Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist (Bank)
✨Tip Number 1
Familiarise yourself with the healthcare sector, especially the specific services offered by Nuffield Health. Understanding their mission and values will help you connect better with the interviewers and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios where you handle patient inquiries or direct them to the right departments. This will help you feel more confident in conveying sensitive information clearly and empathetically during the interview.
✨Tip Number 3
Network with current or former employees of Nuffield Health, if possible. They can provide valuable insights into the company culture and expectations for the receptionist role, which can give you an edge in your application process.
✨Tip Number 4
Be prepared to discuss your previous experience in customer service or healthcare administration. Think of specific examples where you demonstrated empathy and problem-solving skills, as these are crucial for a receptionist position.
We think you need these skills to ace Receptionist (Bank)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Receptionist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personal Statement: Write a personal statement that showcases your passion for customer service and your ability to empathise with patients. Use specific examples from your past experiences to demonstrate your skills in communication and administration.
Highlight Relevant Experience: If you have previous experience in healthcare administration or as a receptionist, make sure to emphasise this in your CV. Detail your responsibilities and achievements in those roles to show how they prepare you for this position.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a receptionist role.
How to prepare for a job interview at Nuffield Health
✨Showcase Your Empathy
As a Receptionist, you'll be the first point of contact for patients. Make sure to demonstrate your ability to empathise with others during the interview. Share examples of how you've made someone feel comfortable in a previous role.
✨Highlight Communication Skills
Effective communication is key in this role. Prepare to discuss how you handle phone enquiries and face-to-face interactions. You might want to practice explaining complex information clearly and sympathetically.
✨Familiarise Yourself with Healthcare Administration
If you have experience in healthcare administration, be ready to talk about it. If not, do some research on common tasks like preparing clinical paperwork and booking appointments, so you can speak confidently about them.
✨Demonstrate Teamwork
Working closely with colleagues is essential in this role. Think of examples where you've collaborated effectively in a team setting. This will show that you can contribute to a smooth-running department.
