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For Companies At a Glance
- Tasks: Welcome patients, answer calls, and manage appointments with empathy and care.
- Company: Join Nuffield Health, the UK's largest Healthcare Charity, dedicated to wellbeing.
- Benefits: Enjoy flexible hours, discounted gym membership, and a supportive work environment.
- Why this job: Be the friendly face of healthcare, making a real difference in people's lives.
- Qualifications: Great communication skills and ideally some experience in healthcare administration.
- Other info: Work on an ad-hoc basis, fitting your schedule while supporting a leading hospital.
Receptionist (Bank)
York Hospital | Customer | Bank | Ad Hoc
£12.33 per hour, dependent on experience
As the UK\’s largest Healthcare Charity, we\’re here to help look after the wellbeing of the nation. And as the face of Nuffield Health, you\’ll help people feel at ease and find their way to where they\’re meant to be. If you\’re sensitive to people\’s needs and passionate about exceptional service, it starts with you.
As a Bank Receptionist at our York Hospital, you\’ll have great communication, IT and keyboard skills. You\’re also able to explain sensitive or complicated information in a way that\’s clear, sympathetic and easy to understand. Ideally, you have experience of working in healthcare administration or on reception.
As a Bank Receptionist, you will:
- Help people feel comfortable when they visit your department
- Use your empathy and customer service skills to build positive relationships
- Answer the phone, deal with enquiries and book appointments
- Welcome patients in person, directing them to the appropriate changing or waiting rooms
- Work closely with colleagues to ensure the department runs smoothly
- Prepare clinical paperwork, referral forms, charge sheets, and terms and conditions
Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That\’s why we\’ve developed a benefits package with you in mind. From Holiday in line with the Working Time Directive, Access to our Pension Scheme and discounted gym membership at £25.00 a month.
Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability.
Join Nuffield Health and create the future you want, today.
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it\’s a good idea to apply right away to ensure you\’re considered for this role.
It starts with you.
Receptionist (Bank) employer: Nuffield Health
Contact Detail:
Nuffield Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist (Bank)
✨Tip Number 1
Familiarise yourself with the healthcare sector, especially the services offered by Nuffield Health. Understanding their specialties will help you engage more confidently during any interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, particularly how to convey sensitive information clearly and empathetically. Role-playing scenarios with friends or family can help you feel more prepared for real-life situations you might encounter as a receptionist.
✨Tip Number 3
Network with current or former employees of Nuffield Health, if possible. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 4
Be ready to discuss your flexibility and availability for ad-hoc work during the interview. Highlighting your willingness to adapt to the needs of the hospital can make you a more attractive candidate for the role.
We think you need these skills to ace Receptionist (Bank)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Receptionist position at Nuffield Health. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personal Statement: Write a personal statement that showcases your passion for customer service and your ability to empathise with patients. Use specific examples from your past experiences to demonstrate your skills in communication and administration.
Highlight Relevant Experience: If you have previous experience in healthcare administration or as a receptionist, make sure to emphasise this in your CV. Detail your responsibilities and achievements in those roles to show how they prepare you for this position.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a receptionist role.
How to prepare for a job interview at Nuffield Health
✨Showcase Your Empathy
As a Receptionist, you'll be the first point of contact for patients. Make sure to demonstrate your ability to empathise with others during the interview. Share examples of how you've made someone feel comfortable in a previous role.
✨Highlight Communication Skills
Effective communication is key in this role. Prepare to discuss how you handle enquiries and explain complex information clearly. You might want to practice answering common questions in a way that showcases your clarity and patience.
✨Familiarise Yourself with Healthcare Administration
If you have experience in healthcare administration, be ready to talk about it. If not, do some research on common practices and terminology used in the field. This will show your commitment to understanding the environment you'll be working in.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle sensitive situations. Think of past experiences where you successfully managed difficult situations and be prepared to share those stories.