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- Tasks: Analyze and improve business processes while collaborating with various teams.
- Company: Nuffield Health is a charity dedicated to building a healthier nation through quality healthcare services.
- Benefits: Enjoy free private healthcare, gym membership, and a cycle to work scheme.
- Why this job: Join a passionate team focused on enhancing customer experiences and making a real impact.
- Qualifications: Experience in process analysis, change management, and strong collaboration skills are essential.
- Other info: This is a full-time, hybrid role with a competitive salary and a 12-month contract.
The predicted salary is between 28800 - 42000 £ per year.
Se rvice Design Process and Change Analyst Epsom/Hybrid | Business Services | FTC: Up to 12 months | Full-Time Competitive salary, depending on experience 37.5 hours per week Nuffield Health is the charity that’s building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes – we’ll do whatever it takes to look after the UK’s wellbeing. It starts with passion and commitment to quality. It starts with you. The Service Design Process and Change Analyst will have experience in process analysis and improvement, strong collaboration skills, and knowledge of change management. They should be organised, detail-oriented, and able to manage initiatives independently. Proficiency in generating insights and improving customer experiences is essential, with familiarity in Service Design and customer processes being a plus. As our Service Design Process and Change Analyst, you will: Analyse, document, and revise business processes within Business Services. Design end-to-end customer handling processes, including Acquisition, Payments, Support, Retention, and Accounts Payables. Support large initiatives with Service Design Managers and lead smaller change initiatives independently. Collaborate with key stakeholders across Finance, HR, Technology, Marketing, and Customer Services. Apply Service Design methodology, driving change management, insights, and MI development. Track and contribute to the change roadmap with Service Design teams. Gather user insights to assess the impact of change initiatives on employees. Continuously improve outcomes for customer-facing staff and customers. Helping you feel good. We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what’s important to you. Join Nuffield Health and create the future you want, today. If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role. It starts with you.
Process and Change Analyst employer: Nuffield Health
Contact Detail:
Nuffield Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Process and Change Analyst
✨Tip Number 1
Familiarize yourself with Service Design methodologies. Understanding these concepts will not only help you in the interview but also demonstrate your commitment to the role and its requirements.
✨Tip Number 2
Network with professionals in the field of process analysis and change management. Engaging with others can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved processes in previous roles. Highlighting your experience with collaboration and stakeholder engagement will be key.
✨Tip Number 4
Stay updated on industry trends related to customer experience and process improvement. Showing that you're knowledgeable about current practices can set you apart from other candidates.
We think you need these skills to ace Process and Change Analyst
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Service Design Process and Change Analyst position. Make sure you understand the key responsibilities and required skills, such as process analysis, change management, and collaboration.
Tailor Your CV: Customize your CV to highlight relevant experience in process analysis and improvement. Emphasize any previous roles where you collaborated with stakeholders or led change initiatives, showcasing your ability to manage projects independently.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for improving customer experiences and your understanding of Service Design methodology. Use specific examples from your past work to demonstrate how you can contribute to Nuffield Health's mission.
Submit Your Application Promptly: Since Nuffield Health reviews applications as they come in, make sure to submit your application as soon as possible. Double-check that all documents are complete and formatted correctly before hitting 'submit' on their website.
How to prepare for a job interview at Nuffield Health
✨Showcase Your Process Analysis Skills
Be prepared to discuss your experience with process analysis and improvement. Highlight specific examples where you've successfully analyzed and revised business processes, as this is crucial for the role.
✨Demonstrate Collaboration Abilities
Since the position requires strong collaboration skills, think of instances where you've worked effectively with cross-functional teams. Be ready to share how you navigated challenges and achieved common goals.
✨Familiarize Yourself with Service Design Methodology
Brush up on Service Design principles and methodologies. Understanding how to apply these concepts in real-world scenarios will show that you're well-prepared for the responsibilities of the role.
✨Prepare Insight-Driven Examples
Gather examples of how you've generated insights to improve customer experiences. Being able to articulate the impact of your initiatives on both employees and customers will demonstrate your value to the team.
