At a Glance
- Tasks: Lead customer experience teams to deliver exceptional service and drive commercial success.
- Company: Join Nuffield Health, a leader in holistic healthcare and wellbeing.
- Benefits: Enjoy free gym membership, health assessments, retail discounts, and pension options.
- Other info: Dynamic role with opportunities for personal growth and career advancement.
- Why this job: Make a real impact on customer journeys and enhance their health experiences.
- Qualifications: Experience in customer service management and a passion for health and wellbeing.
The predicted salary is between 42500 - 42500 € per year.
As a Multi-Site Customer Experience Manager, you will create a culture and environment where customer facing teams deliver exceptional service as well as referrals across service lines to hospitals, clinical services, and other wellbeing centres, as a part of a holistic healthcare journey.
You will have responsibility and accountability for the delivery of all aspects of service lines along with the overall beneficiary experience. This is based around an overarching customer intimacy ethos and how service lines are experienced. The role is also responsible for the commerciality and revenue across those service lines, including membership sales and retention.
As our Multi-Site Customer Experience Manager, you will:
- Lead and promote a beneficiary led service, designed to support customers at whatever point they are at in their health journey.
- Manage the complaints process to agreed SLAs, monitoring trends and taking action to reduce the number.
- Effectively manage concierge / Front of House and fitness teams, and the Food & Beverage service.
- Manage and drive the commercial success of all key revenue generating services and member retention within the centre, including subscriptions, swim, Food and Beverage, Retail, Creche / Nursery, Junior Programming, and ensuring appropriate action is taken on feedback from member satisfaction surveys.
- Develop initiatives and a culture that will drive customer satisfaction, future sales increase, retention levels and subsequently profitability.
- Deputise for the General Manager.
- Relevant HR, Payroll and membership administration, ensuring compliance to all company policies and legislation, and ensuring that all systems (financial and membership) are operational and effective.
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options.
Join Nuffield Health and create the future you want, today. If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early. It starts with you.
Multi-Site Customer Experience Manager in Preston employer: Nuffield Health
At Nuffield Health, we pride ourselves on fostering a vibrant work culture that prioritises employee wellbeing and professional growth. As a Multi-Site Customer Experience Manager in Preston & Bolton, you will benefit from a comprehensive rewards package, including free gym membership and health assessments, while being part of a team dedicated to delivering exceptional service and enhancing customer experiences. Join us to not only advance your career but also to make a meaningful impact on the health journeys of our beneficiaries.
StudySmarter Expert Advice🤫
We think this is how you could land Multi-Site Customer Experience Manager in Preston
✨Tip Number 1
Network like a pro! Reach out to current employees at Nuffield Health on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Multi-Site Customer Experience Manager role.
✨Tip Number 2
Prepare for the interview by understanding the company culture and values. Nuffield Health is all about customer intimacy, so think of examples from your past that showcase how you've delivered exceptional service and driven customer satisfaction.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've effectively managed teams in the past, especially in customer-facing roles. Highlight any initiatives you've led that improved service delivery or boosted revenue.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Nuffield Health team and creating a positive impact on customer experiences.
We think you need these skills to ace Multi-Site Customer Experience Manager in Preston
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Multi-Site Customer Experience Manager role. Highlight your customer service achievements and any relevant management experience to show us you're the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer experience and how you can contribute to our ethos of exceptional service. Keep it engaging and personal!
Showcase Your Achievements:When filling out your application, don’t just list your duties from previous jobs. Instead, focus on specific achievements and how they relate to driving customer satisfaction and revenue. We love numbers and results!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s quick and easy, and we’re excited to see your application come through!
How to prepare for a job interview at Nuffield Health
✨Know the Company Inside Out
Before your interview, make sure you research Nuffield Health thoroughly. Understand their ethos around customer intimacy and how they deliver exceptional service. This will help you align your answers with their values and demonstrate your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Multi-Site Customer Experience Manager, you'll be leading teams. Prepare examples of how you've successfully managed teams in the past, particularly in customer-facing roles. Highlight any initiatives you've implemented that improved customer satisfaction or team performance.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding managing complaints and improving service lines. Think of specific situations where you turned a negative experience into a positive one, and be ready to discuss the outcomes.
✨Demonstrate Commercial Awareness
Since the role involves driving revenue and member retention, be prepared to discuss strategies you've used in previous roles to achieve commercial success. Bring data or examples that showcase your ability to enhance profitability while maintaining high customer satisfaction.
