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- Tasks: Lead customer experience initiatives and drive membership sales across multiple health clubs.
- Company: A leading health and fitness charity dedicated to improving lives.
- Benefits: Competitive salary, free gym membership, and health assessments.
- Why this job: Make a positive impact on people's health while developing your leadership skills.
- Qualifications: Strong leadership skills and a passion for exceptional customer service.
- Other info: Join a dynamic team focused on enhancing community well-being.
The predicted salary is between 30000 - 37500 £ per year.
A leading health and fitness charity is seeking a Multi Site Customer Experience Manager in Leatherhead. This role involves driving membership sales, managing services, and ensuring exceptional customer experiences across multiple health clubs.
Ideal candidates will have strong leadership skills and a passion for customer service.
The full-time position offers a competitive salary of up to £37,500 per annum, along with a comprehensive benefits package including free gym membership and health assessments.
Multi-Site CX Leader — Health & Wellness Clubs in Leatherhead employer: Nuffield Health
Contact Detail:
Nuffield Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi-Site CX Leader — Health & Wellness Clubs in Leatherhead
✨Tip Number 1
Network like a pro! Reach out to your connections in the health and fitness industry. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the charity's values and mission. Show us that you're not just passionate about customer service, but that you genuinely align with their goals and culture.
✨Tip Number 3
Practice your leadership stories! Think of specific examples where you've driven membership sales or improved customer experiences. We want to hear how you’ve made a difference in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Multi-Site CX Leader — Health & Wellness Clubs in Leatherhead
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond to create exceptional experiences for customers in the past.
Highlight Your Leadership Skills: As a Multi-Site CX Leader, strong leadership is key. Make sure to showcase your experience in managing teams and driving results. Use clear examples that demonstrate your ability to lead and inspire others.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the job description. Mention the specific skills and experiences that align with what we’re looking for in this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Nuffield Health
✨Know Your Customer Experience
Make sure you understand what exceptional customer service looks like in the health and wellness sector. Research the charity's values and how they prioritise member satisfaction. Be ready to share examples of how you've driven customer experience improvements in your previous roles.
✨Showcase Your Leadership Skills
As a Multi-Site CX Leader, you'll need to demonstrate strong leadership abilities. Prepare to discuss your experience in managing teams across multiple locations. Think of specific instances where you motivated your team or resolved conflicts effectively.
✨Be Data-Driven
Familiarise yourself with key performance indicators (KPIs) relevant to membership sales and customer satisfaction. Be prepared to discuss how you've used data to inform decisions and improve services in past roles. This will show that you can drive results based on solid evidence.
✨Ask Insightful Questions
Prepare thoughtful questions about the organisation's current challenges and future goals. This not only shows your interest in the role but also gives you insight into how you can contribute to their success. Consider asking about their approach to member engagement and retention strategies.
