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- Tasks: Greet members and visitors, provide customer service, and support reception and café areas.
- Company: Join Nuffield Health, a leading health and fitness organisation dedicated to wellbeing.
- Benefits: Enjoy free gym membership, health assessments, retail discounts, and flexible working hours.
- Why this job: Be part of a friendly team that values your contribution and promotes a healthy lifestyle.
- Qualifications: Basic computer skills and a willingness to learn; swimming ability required.
- Other info: Part-time role with 12 hours per week; apply early as positions may close quickly.
Front of House Team Member
Yeovill FWC | Customer | Permanent | Part time |
£25,646.40 per annum pro rata
12 hours per week
Making a great first impression is really important. That’s why we need the right person to join us and help greet our members and visitors to the club. What matters is that you have both the confidence and empathy to provide excellent customer care to all sorts of people. It starts with you.
As a Front of House Team Member at our gym, you’ll bring great communication skills, both face-to-face and over the phone. You’re flexible, motivated and you show plenty of initiative. You also have basic computer skills, including Word and Excel.
As a Member of the Front of House Team / Receptionist, you will:
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Provide exceptional and efficient customer service to everyone who visits our club
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Support the smooth running of our reception and café areas
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Help us create a friendly, relaxing and professional environment
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Give a warm welcome, answering queries in a caring and helpful way, making sure everyone feels valued
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Support the café team, with preparing and serving fresh, healthy and nutritional food and drinks
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Be able to swim to a high standard and be willing to undergo training at site, due to covering Lifeguard breaks
Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.
Join Nuffield Health and create the future you want, today.
If you like what you see, why not start your application now? We consider applications as wereceive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.
It starts with you.
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Front of House Team Member employer: Nuffield Health
Contact Detail:
Nuffield Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team Member
✨Tip Number 1
Familiarise yourself with the gym's services and offerings. This will not only help you answer queries confidently but also show your genuine interest in the role during any conversations with the hiring team.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. This can help you feel more comfortable and confident when interacting with members and visitors at the gym.
✨Tip Number 3
Demonstrate your flexibility and initiative by being prepared to discuss how you would handle various customer service situations. Think of examples where you've gone above and beyond to help someone, as this will resonate well with the interviewers.
✨Tip Number 4
Show your enthusiasm for health and fitness. Share your personal experiences or goals related to fitness during your interactions, as this can help you connect with the team and demonstrate that you align with the gym's values.
We think you need these skills to ace Front of House Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Front of House Team Member position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personal Statement: Write a personal statement that showcases your customer service skills, communication abilities, and flexibility. Use specific examples from your past experiences to demonstrate how you embody the qualities they are looking for.
Highlight Relevant Skills: Make sure to emphasise your basic computer skills, particularly in Word and Excel, as well as any experience in hospitality or customer-facing roles. This will show that you are well-prepared for the tasks involved.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a role that involves first impressions.
How to prepare for a job interview at Nuffield Health
✨Showcase Your Customer Service Skills
As a Front of House Team Member, your ability to provide exceptional customer service is key. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues, demonstrating your empathy and communication skills.
✨Demonstrate Flexibility and Initiative
The role requires flexibility and motivation. Be ready to discuss situations where you took the initiative or adapted to changing circumstances, whether in previous jobs or during volunteer work. This will show that you're proactive and can handle the dynamic environment of a gym.
✨Familiarise Yourself with the Company
Research Nuffield Health and understand their values and mission. Being able to articulate why you want to work for them and how you align with their goals will impress the interviewers and show your genuine interest in the position.
✨Prepare for Practical Questions
Expect questions that assess your basic computer skills and ability to work in a café setting. Brush up on your knowledge of Word and Excel, and think about how you would handle food preparation and service in a busy environment.
