At a Glance
- Tasks: Manage customer interactions across calls, emails, and social media in a dynamic environment.
- Company: Join Nuffield Health, the UK's leading Healthcare Charity focused on wellbeing.
- Benefits: Enjoy free gym membership, health assessments, and flexible working options.
- Other info: Hybrid working model with varied shifts and excellent career growth opportunities.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Strong communication skills and experience in customer-facing roles are essential.
The predicted salary is between 20000 - 30000 € per year.
Nuffield Health is the charity that’s building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes – we’ll do whatever it takes to look after the UK’s wellbeing. It starts with passion and commitment to quality. It starts with you.
If you are passionate about customer service, have a good standard of English, and strong experience in a customer-facing role; you too could become part of the UK’s leading Healthcare Charity. We’re recruiting great people to join our friendly, welcoming Contact Centre on a Hybrid working basis.
As a Contact Centre Coordinator, you’ll bring excellent verbal communication skills and a positive, proactive customer-focused attitude. Thanks to your logical approach and confidence with a variety of systems, you’ll be able to prioritise and manage your workload in a fast-paced team environment.
As a Contact Centre Coordinator, you will:
- Expertly handle all contact with our customers
- Make good use of a variety of channels, including calls, emails, live chat and social media
- Ensure the customer journey is always seamless
- Be part of an exciting, varied and dynamic environment
- Cover varied shifts (between Monday to Friday, 8am to 8pm and Saturdays, 9am to 1pm)
- Deliver excellent customer service, every time.
- Competently and confidently adhere to a Hybrid working model, with flexibility to work both remotely and on-site when required.
Helping you feel good. We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.
Join Nuffield Health and create the future you want, today.
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.
It starts with you.
Contact Centre Co-ordinator Full Time in Epsom employer: Nuffield Health
Nuffield Health is an exceptional employer, dedicated to fostering a supportive and dynamic work environment for its employees. With a strong focus on employee wellbeing, the company offers a comprehensive benefits package that includes free gym membership, health assessments, and flexible working arrangements, ensuring that you feel valued and motivated. Located in Epsom, the role of Contact Centre Coordinator provides ample opportunities for personal and professional growth within the UK's leading healthcare charity, where your passion for customer service can truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Co-ordinator Full Time in Epsom
✨Tip Number 1
Get to know the company! Research Nuffield Health and understand their values and mission. This will help you tailor your conversation during the interview and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or family member to get comfortable with common interview questions.
✨Tip Number 3
Be ready to showcase your experience! Think of specific examples from your past roles where you delivered excellent customer service or handled challenging situations. This will help you stand out as a candidate who can thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Nuffield Health team. Don’t wait too long; apply now to increase your chances!
We think you need these skills to ace Contact Centre Co-ordinator Full Time in Epsom
Some tips for your application 🫡
Show Your Passion for Customer Service:Make sure to highlight your enthusiasm for customer service in your application. We want to see that you genuinely care about helping others and creating a positive experience for customers.
Tailor Your CV and Cover Letter:Don’t just send the same old CV! Tailor it to reflect the skills and experiences that match the Contact Centre Coordinator role. Use keywords from the job description to show us you’re the perfect fit.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly and efficiently, so don’t hesitate – get your application in today!
How to prepare for a job interview at Nuffield Health
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you’ve handled difficult situations in the past and what strategies you used to ensure a positive outcome for the customer.
✨Familiarise Yourself with Hybrid Working
Since this role involves hybrid working, make sure you understand what that means. Be prepared to talk about your experience with remote work and how you manage your time and tasks effectively in both environments.
✨Show Off Your Communication Skills
As a Contact Centre Coordinator, excellent verbal communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few examples of how you've successfully communicated with customers across different channels.
✨Research Nuffield Health
Take some time to learn about Nuffield Health and their mission. Understanding their commitment to wellbeing will help you align your answers with their values and show that you’re genuinely interested in being part of their team.
