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- Tasks: Create and implement strategies to enhance customer experience at our Wellbeing Centre.
- Company: Join a leading health charity dedicated to improving lives across the UK.
- Benefits: Enjoy a competitive salary, free gym membership, and health assessments.
- Why this job: Make a real difference in people's lives while shaping customer experiences.
- Qualifications: Honours degree and experience in customer journey design required.
- Other info: Collaborative environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading health charity in the UK seeks a Customer Experience Manager to develop and implement customer experience strategies. You will be responsible for setting customer standards, engaging stakeholders, and driving key initiatives across the Wellbeing Centre.
The ideal candidate will have an honours degree and experience in customer journey design, alongside strong skills in stakeholder collaboration.
The role offers a competitive salary of up to £45,000 along with a comprehensive benefits package including free gym membership and health assessments.
Customer Experience Strategist employer: Nuffield Health
Contact Detail:
Nuffield Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Strategist
✨Tip Number 1
Network like a pro! Reach out to people in the health charity sector, especially those involved in customer experience. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, be ready to discuss your experience in customer journey design. Bring examples of your work or ideas on how you’d improve their customer experience.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to the charity directly through our website and express your interest in working with them. Sometimes, they might have roles that aren’t advertised yet!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Experience Strategist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Experience Strategist role. Highlight your customer journey design experience and any relevant stakeholder collaboration projects to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer experience and how you can contribute to our Wellbeing Centre. Be genuine and let your personality come through.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved customer experiences or driven initiatives in previous roles. Numbers and outcomes speak volumes!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Nuffield Health
✨Know Your Customer Journey
Make sure you understand the customer journey design principles. Be ready to discuss how you've previously mapped out customer experiences and what strategies you implemented to enhance them. This will show your potential employer that you can hit the ground running.
✨Engage with Stakeholders
Prepare examples of how you've successfully collaborated with stakeholders in past roles. Think about specific initiatives where you drove engagement and how you managed differing opinions. This will demonstrate your ability to work effectively within a team.
✨Set Clear Standards
Be prepared to talk about how you would set customer standards for the Wellbeing Centre. Consider what metrics you would use to measure success and how you would ensure these standards are met consistently. This shows your strategic thinking and commitment to quality.
✨Show Your Passion for Wellbeing
Since this role is with a health charity, express your genuine interest in wellbeing and customer experience. Share any relevant personal experiences or insights that connect you to the mission of the organisation. This will help you stand out as a candidate who truly cares about the cause.
