At a Glance
- Tasks: Lead a dynamic team in delivering top-notch customer service across various channels.
- Company: Join Nuffield Health, the UK's leading healthcare charity dedicated to improving wellbeing.
- Benefits: Enjoy hybrid working, free gym membership, health assessments, and exclusive retail discounts.
- Other info: Flexible shifts available, with opportunities for both remote and on-site work.
- Why this job: Be part of a passionate team making a real difference in people's lives every day.
- Qualifications: Strong customer service experience and excellent verbal communication skills are essential.
The predicted salary is between 30000 - 42000 € per year.
Epsom Support Centre | Service Centre | Permanent | Full Time
Nuffield Health is the charity that’s building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we’ll do whatever it takes to look after the UK’s wellbeing. It starts with passion and commitment to quality.
If you are passionate about customer service, have a good standard of English, and strong experience in a customer-facing role; you too could become part of the UK’s leading Healthcare Charity. We’re recruiting great people to join our friendly, welcoming Contact Centre on a Hybrid working basis.
As a Contact Centre Coordinator, you will:
- Make good use of a variety of channels, including calls, emails, live chat and social media
- Cover varied shifts (between Monday to Friday, 8am to 8pm and Saturdays, 9am to 1pm)
- Deliver excellent customer service, every time.
- Competently and confidently adhere to a Hybrid working model, with flexibility to work both remotely and on-site when required.
Helping you feel good. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Supervisor (Permanent) in Epsom
✨Tip Number 1
Familiarise yourself with Nuffield Health's mission and values. Understanding their commitment to customer service and wellbeing will help you align your responses during interviews, showcasing your passion for the role.
✨Tip Number 2
Prepare to discuss your experience in customer-facing roles. Think of specific examples where you've demonstrated excellent communication skills and a proactive attitude, as these are key qualities they are looking for.
✨Tip Number 3
Be ready to talk about your flexibility with working hours. Since the role involves varied shifts, showing that you can adapt to different schedules will make you a more attractive candidate.
✨Tip Number 4
Highlight any experience you have with multiple communication channels, such as calls, emails, and live chat. This will demonstrate your ability to handle diverse customer interactions effectively.
We think you need these skills to ace Contact Centre Supervisor (Permanent) in Epsom
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the Contact Centre Supervisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and your relevant experience. Use specific examples to demonstrate your verbal communication skills and proactive attitude, as these are crucial for the role.
Highlight Relevant Experience:In your CV, emphasise your previous roles in customer-facing positions. Include any achievements or recognitions that showcase your ability to deliver excellent customer service, especially in a contact centre environment.
Proofread Your Application:Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a supervisory role.
How to prepare for a job interview at Nuffield Health
✨Showcase Your Customer Service Skills
As a Contact Centre Supervisor, your ability to deliver excellent customer service is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or improved service quality. This will demonstrate your proactive attitude and commitment to customer satisfaction.
✨Familiarise Yourself with Hybrid Working
Since the role involves hybrid working, be ready to discuss your experience with both remote and on-site work. Highlight how you manage your time effectively and maintain communication with your team in different settings. This shows that you can adapt to the company's working model.
✨Prepare for Varied Communication Channels
The job requires using various communication channels like calls, emails, and live chat. Be prepared to discuss your proficiency in these areas. You might even want to practice handling a mock customer interaction over different platforms to showcase your versatility.
✨Understand Nuffield Health's Values
Research Nuffield Health and understand their mission of building a healthier nation. Be ready to express how your personal values align with theirs, especially regarding passion for customer service and commitment to quality. This connection can set you apart from other candidates.
