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- Tasks: Manage email requests and coordinate appointments in a busy hospital environment.
- Company: Join Nuffield Health, the UK's largest healthcare charity dedicated to making a difference.
- Benefits: Enjoy flexible hours, holiday entitlement, pension scheme, and discounted gym membership.
- Why this job: Be part of a supportive team that values your contribution to health and wellbeing.
- Qualifications: NVQ level 2 in Business and Administration preferred; customer service experience is a plus.
- Other info: Work on an ad-hoc basis, fitting your schedule while meeting business needs.
At Nuffield Health, the UK’s largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it’s driving connected health, helping the nation, transforming experiences, or building the career you want – we give you the support to do it all. Join our journey. It starts with you.
We are looking for a Bookings Administrator in our Ipswich Hospital who will be responsible for administering a large volume of email requests from referrals to appointments, ensuring the hospital meets its service deliverables whilst exceeding customer expectations. Preferably you will hold an NVQ level 2 in Business and Administration or equivalent and experience of working in a customer-facing environment, to help us build a healthier nation.
As our Bookings Administrator you will:
- Bring empathy, sympathy and sensitivity to the role.
- Ensure complex administration and support meets the required standards and timescales.
- Have attention to detail ensuring all data/information is accurate using the appropriate system and format.
- Prepare standard and ad-hoc reports as required by the department.
- Handle appointment bookings and changes.
- Co-ordinate availability of rooms and consultants.
- Create, alter or cancel clinics as required to support business needs.
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From holiday in line with the Working Time Directive, access to our Pension Scheme and discounted gym membership at £25.00 a month.
Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability. Join Nuffield Health and create the future you want, today.
Applications will be considered as they are received, and interviews will be arranged accordingly. We reserve the right to close adverts early, for example, where we have received an unprecedented high volume of applications. Therefore, please apply early to ensure you are considered for the post.
It starts with you.
Administrator/Receptionist (Bank) employer: Nuffield Health
Contact Detail:
Nuffield Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator/Receptionist (Bank)
✨Tip Number 1
Familiarise yourself with the specific software and systems used in healthcare administration. Knowing how to navigate these tools can set you apart during the interview process.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've handled challenging situations in previous roles. This will show your ability to empathise and manage complex requests effectively.
✨Tip Number 3
Research Nuffield Health's values and mission. Being able to articulate how your personal values align with theirs can make a strong impression during your conversation with them.
✨Tip Number 4
Network with current or former employees of Nuffield Health, if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach.
We think you need these skills to ace Administrator/Receptionist (Bank)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Administrator/Receptionist position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in administration or customer service roles. Use specific examples to demonstrate your ability to handle complex administration tasks and provide excellent customer support.
Showcase Your Skills: Mention any relevant qualifications, such as an NVQ level 2 in Business and Administration, and highlight your attention to detail and organisational skills. These are crucial for managing appointments and ensuring accurate data handling.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for the role and the healthcare sector. Explain why you want to work at Nuffield Health and how you can contribute to their mission of building a healthier nation.
How to prepare for a job interview at Nuffield Health
✨Show Your Empathy
As a Bookings Administrator, you'll need to demonstrate empathy and sensitivity. During the interview, share examples of how you've handled customer interactions with care and understanding.
✨Highlight Attention to Detail
This role requires accuracy in data management. Be prepared to discuss your experience with administrative tasks that required meticulous attention to detail, and mention any systems or tools you used to ensure accuracy.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in real-life scenarios. Think about past experiences where you had to manage complex bookings or handle multiple requests simultaneously, and be ready to explain your approach.
✨Understand the Role's Flexibility
Since this position is ad-hoc, be ready to discuss your availability and how you can adapt to the needs of the business. Show enthusiasm for the flexibility and how it fits into your lifestyle.