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- Tasks: Manage email requests and coordinate appointments in a busy hospital environment.
- Company: Join Nuffield Health, the UK's largest healthcare charity dedicated to making a difference.
- Benefits: Enjoy flexible hours, holiday entitlement, pension scheme, and discounted gym membership.
- Why this job: Be part of a supportive team that values your passion and drive to help others.
- Qualifications: NVQ Level 2 in Business and Administration or equivalent; customer service experience preferred.
- Other info: Work on an ad-hoc basis, fitting your schedule while meeting business needs.
At Nuffield Health, the UK's largest healthcare charity, everything we give our patients, members, and customers would not be possible without you. Your passion, warmth, and drive to make a difference are valued. Whether it’s driving connected health, helping the nation, transforming experiences, or building your career – we support you to do it all. Join our journey. It starts with you.
We are looking for a Bookings Administrator in our Ipswich Hospital responsible for managing a large volume of email requests from referrals to appointments, ensuring the hospital meets its service standards while exceeding customer expectations. Ideally, you will hold an NVQ Level 2 in Business and Administration or equivalent and have experience working in a customer-facing environment to help us build a healthier nation.
As our Bookings Administrator, you will:
- Bring empathy, sympathy, and sensitivity to the role.
- Ensure complex administration and support meet the required standards and timescales.
- Pay attention to detail to ensure all data/information is accurate using the appropriate system and format.
- Prepare standard and ad hoc reports as required by the department.
- Handle appointment bookings and changes.
- Coordinate availability of rooms and consultants.
- Create, alter, or cancel clinics as needed to support business requirements.
Helping you feel good: We want you to love coming to work, feeling healthy, happy, and valued. That’s why we’ve developed a benefits package with you in mind, including holiday entitlement in line with the Working Time Directive, access to our pension scheme, and discounted gym membership at £25.00 a month.
Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability.
Join Nuffield Health and create the future you want, today. Applications will be considered as received, and interviews arranged accordingly. We reserve the right to close adverts early if we receive a high volume of applications. Please apply early to be considered. It starts with you.
Administrator/Receptionist (Bank) employer: Nuffield Health Ipswich Hospital
Contact Detail:
Nuffield Health Ipswich Hospital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator/Receptionist (Bank)
✨Tip Number 1
Familiarise yourself with the healthcare sector, especially the role of an administrator in a hospital setting. Understanding the specific challenges and requirements of this environment will help you stand out during interviews.
✨Tip Number 2
Highlight your customer service skills in conversations. Since this role involves managing patient appointments and inquiries, demonstrating your ability to handle customer interactions with empathy and professionalism is crucial.
✨Tip Number 3
Prepare to discuss your experience with data management and reporting. Being able to articulate how you've successfully handled similar tasks in previous roles will show that you're capable of meeting the demands of this position.
✨Tip Number 4
Network with current or former employees of Nuffield Health if possible. Gaining insights from their experiences can provide you with valuable information about the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Administrator/Receptionist (Bank)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Administrator/Receptionist position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in administration or customer service roles. Use specific examples to demonstrate your ability to manage email requests, handle appointments, and maintain accurate data.
Showcase Your Skills: Mention any qualifications such as an NVQ Level 2 in Business and Administration. Additionally, highlight your attention to detail, empathy, and ability to work under pressure, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a personalised cover letter that expresses your enthusiasm for the role and the organisation. Explain why you want to work at Nuffield Health and how you can contribute to their mission of building a healthier nation.
How to prepare for a job interview at Nuffield Health Ipswich Hospital
✨Show Your Empathy
As a Bookings Administrator, empathy is key. Be prepared to discuss how you've handled sensitive situations in the past and demonstrate your ability to connect with customers on a personal level.
✨Highlight Attention to Detail
This role requires precision in managing data and appointments. Bring examples of how you've ensured accuracy in your previous roles, whether through meticulous record-keeping or double-checking information.
✨Demonstrate Your Organisational Skills
With a large volume of email requests and appointment bookings, showcasing your organisational skills is crucial. Prepare to explain your methods for prioritising tasks and managing time effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in this role and how you would address them, especially regarding customer service and administrative tasks.
