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- Tasks: Provide top-notch IT support and manage complex tech issues across multiple sites.
- Company: Join Nuffield Health, a charity dedicated to improving the UK's health and wellbeing.
- Benefits: Enjoy perks like free gym membership, health assessments, and flexible working options.
- Why this job: Be part of a passionate team making a real difference in people's lives.
- Qualifications: Experience in IT support, excellent communication skills, and knowledge of Microsoft technologies required.
- Other info: This is a full-time, hybrid role on an 8-month fixed-term contract.
The predicted salary is between 28800 - 43200 £ per year.
Senior Regional Technology Support Engineer Essex/Suffolk/Norfolk/Cambridgeshire | Hybrid Working | IT | Fixed Term Contract: 8 Months| Full-Time Competitive salary available, depending on experience 37.5 hours per week Nuffield Health is the charity that’s building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes – we’ll do whatever it takes to look after the UK’s wellbeing. It starts with passion and commitment to quality. It starts with you. As a Regional Technology Support Specialist , you’ll bring experience of working in a modern ITIL-based IT service organisation, providing technical support and experience of managing a complex IT infrastructure. You will have excellent communication skills as well as have technical ability of supporting major outages, Windows 7-10 and Microsoft Cloud technologies. As our Regional IT Support Engineer, you will provide desk-side support within dedicated region/cluster supporting all Nuffield Health sites, who can provide a high standard of support to Nuffield Health IT users. As our Regional Technology Support Engineer, you will: Contribute to the support and implementation of the end user computing platform in order to deliver maximum value to Nuffield Health. Deliver a high standard of support to Nuffield Health IT users. Provide desk-side support within dedicated region/cluster supporting all Nuffield Health sites. Provide 2nd line support remote support to end users within the dedicated region. Deliver excellent customer service throughout all engagement with the user in order to improve user satisfaction. Resolve incidents and handle service requests in a professional and timely manner. Proactively develop the quality of the service offered to the end users and the efficiency of the delivery of that service. Provide dedicated support during project deployments for set periods of time. Transition the knowledge gained from the projects back into operations. Helping you feel good. We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you. If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role. Apply today… It starts with you #J-18808-Ljbffr
Senior Regional Technology Support Specialist employer: Nuffield Health Brentwood
Contact Detail:
Nuffield Health Brentwood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Regional Technology Support Specialist
✨Tip Number 1
Familiarise yourself with ITIL principles and frameworks, as this role requires experience in an ITIL-based service organisation. Being able to discuss how you've applied these principles in past roles will demonstrate your suitability for the position.
✨Tip Number 2
Brush up on your technical skills related to Windows 7-10 and Microsoft Cloud technologies. Be prepared to share specific examples of how you've supported users with these systems, especially during major outages.
✨Tip Number 3
Highlight your customer service skills during any interactions. This role emphasises delivering excellent support, so be ready to discuss how you've improved user satisfaction in previous positions.
✨Tip Number 4
Show your proactive approach to service improvement. Think of instances where you've developed or enhanced IT services and be ready to share these experiences, as they align with the expectations of this role.
We think you need these skills to ace Senior Regional Technology Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with ITIL-based organisations and Microsoft technologies. Use specific examples that demonstrate your ability to manage complex IT infrastructures.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention how your skills align with Nuffield Health's mission of improving wellbeing and how you can contribute to their IT support team.
Highlight Communication Skills: Since excellent communication is key for this role, provide examples in your application that illustrate your ability to communicate effectively with users and resolve issues promptly.
Showcase Problem-Solving Abilities: Include instances where you've successfully resolved major outages or incidents. This will demonstrate your technical ability and proactive approach to improving service quality.
How to prepare for a job interview at Nuffield Health Brentwood
✨Showcase Your Technical Skills
Be prepared to discuss your experience with ITIL-based service organisations and managing complex IT infrastructures. Highlight specific examples of how you've supported major outages or resolved technical issues, particularly with Windows 7-10 and Microsoft Cloud technologies.
✨Demonstrate Excellent Communication
Since the role requires delivering high standards of support, practice articulating your thoughts clearly. Use examples from past experiences where your communication skills improved user satisfaction or helped resolve incidents efficiently.
✨Emphasise Customer Service
Nuffield Health values excellent customer service, so be ready to share instances where you went above and beyond for users. Discuss how you handle difficult situations and ensure a positive experience for end users.
✨Prepare for Scenario-Based Questions
Anticipate questions that may ask how you would handle specific technical challenges or user requests. Think through your problem-solving process and be ready to explain your approach in a clear and structured manner.