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- Tasks: Greet members and visitors, provide customer service, and support reception and café areas.
- Company: Join Nuffield Health, a leading health and fitness organisation dedicated to wellbeing.
- Benefits: Enjoy free gym membership, health assessments, retail discounts, and flexible working hours.
- Why this job: Be part of a friendly team that values your contribution and promotes a healthy lifestyle.
- Qualifications: Basic computer skills and a willingness to learn; swimming ability required.
- Other info: Part-time role with 24 hours per week; apply early as positions may close quickly.
Front of House Team Member
Cottingley Manor | Front of House | Permanent | Part Time
£25,646.40 pro rata
24 hours per week
Making a great first impression is really important. That’s why we need the right person to join us and help greet our members and visitors to the club. What matters is that you have both the confidence and empathy to provide excellent customer care to all sorts of people. It starts with you.
As a Front of House Team Member at our gym, you’ll bring great communication skills, both face-to-face and over the phone. You’re flexible, motivated and you show plenty of initiative. You also have basic computer skills, including Word and Excel.
As a Member of the Front of House Team, you will:
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Provide exceptional and efficient customer service to everyone who visits our club
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Support the smooth running of our reception and café areas
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Help us create a friendly, relaxing and professional environment
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Give a warm welcome, answering queries in a caring and helpful way, making sure everyone feels valued
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Support the café team, with preparing and serving fresh, healthy and nutritional food and drinks
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Be able to swim to a high standard and be willing to undergo training at site, due to covering Lifeguard breaks
Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.
Join Nuffield Health and create the future you want, today.
If you like what you see, why not start your application now? We consider applications as wereceive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.
It starts with you.
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Front of House Team Member employer: Nuffield Health Brentwood
Contact Detail:
Nuffield Health Brentwood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team Member
✨Tip Number 1
Make sure to showcase your customer service skills during any interactions you have with us. Whether it's through a phone call or in-person chat, demonstrate your ability to communicate effectively and warmly, as this is crucial for the Front of House role.
✨Tip Number 2
Familiarise yourself with our gym's offerings and values. Being knowledgeable about what we provide will not only help you answer queries confidently but also show your genuine interest in becoming part of our team.
✨Tip Number 3
Highlight your flexibility and willingness to learn new skills, especially regarding the café operations and lifeguard training. This shows that you're adaptable and ready to contribute to various aspects of the role.
✨Tip Number 4
If you have any previous experience in hospitality or customer-facing roles, be prepared to discuss specific examples of how you provided excellent service. This will help us see how you can bring that same energy to our Front of House team.
We think you need these skills to ace Front of House Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Front of House Team Member position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personal Statement: Write a personal statement that showcases your customer service skills, communication abilities, and flexibility. Use specific examples from your past experiences to demonstrate how you embody the qualities they are looking for.
Highlight Relevant Skills: Make sure to emphasise your basic computer skills, such as proficiency in Word and Excel, as well as any experience in hospitality or customer service roles. This will show that you are well-prepared for the tasks involved.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a Front of House role.
How to prepare for a job interview at Nuffield Health Brentwood
✨Showcase Your Customer Service Skills
As a Front of House Team Member, your ability to provide exceptional customer service is key. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues, demonstrating your empathy and communication skills.
✨Demonstrate Flexibility and Initiative
The role requires flexibility and motivation. Be ready to discuss situations where you took the initiative or adapted to changing circumstances. This will show that you're proactive and can handle the dynamic environment of a gym.
✨Familiarise Yourself with the Gym Environment
Research Nuffield Health and understand their values and services. Being knowledgeable about the gym's offerings will help you answer questions confidently and show your genuine interest in the role.
✨Prepare for Practical Questions
Since the job involves supporting the café team and possibly covering lifeguard breaks, be prepared for practical questions related to food service and swimming. Brush up on basic food hygiene practices and your swimming skills to demonstrate your readiness for the role.
