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- Tasks: Greet members and visitors, providing exceptional customer service at our gym.
- Company: Join Nuffield Health, a leading health and fitness organisation dedicated to wellbeing.
- Benefits: Enjoy free gym membership, health assessments, retail discounts, and flexible working hours.
- Why this job: Be part of a friendly team that values your contribution and promotes a healthy lifestyle.
- Qualifications: Basic computer skills and a high standard of swimming required; training provided.
- Other info: Part-time role with 16 hours per week; apply early as positions fill quickly.
Front of House Team Member
Stockley Park | Front of house | Permanent | Part Time
£25,646.40 pro rata
16 hours per week
Making a great first impression is really important. That’s why we need the right person to join us and help greet our members and visitors to the club. What matters is that you have both the confidence and empathy to provide excellent customer care to all sorts of people. It starts with you.
As a Front of House Team Member at our gym, you’ll bring great communication skills, both face-to-face and over the phone. You’re flexible, motivated and you show plenty of initiative. You also have basic computer skills, including Word and Excel.
As a Member of the Front of House Team, you will:
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Provide exceptional and efficient customer service to everyone who visits our club
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Support the smooth running of our reception, including demonstrating attention to detail and initiative
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Help us create a friendly, relaxing and professional environment
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Give a warm welcome, answering queries in a caring and helpful way, making sure everyone feels valued
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Be able to swim to a high standard and be willing to undergo training at site, due to covering Lifeguard breaks
Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.
Join Nuffield Health and create the future you want, today.
If you like what you see, why not start your application now? We consider applications as wereceive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.
It starts with you.
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Front of House Team Member employer: Nuffield Health Brentwood
Contact Detail:
Nuffield Health Brentwood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team Member
✨Tip Number 1
Make sure to showcase your customer service skills during any interactions you have with us. Whether it's through a phone call or in-person chat, demonstrate your ability to communicate effectively and warmly, as this is crucial for the Front of House role.
✨Tip Number 2
Familiarise yourself with our gym's services and facilities before applying. This knowledge will not only help you answer queries confidently but also show us that you're genuinely interested in being part of our team.
✨Tip Number 3
Highlight any previous experience in similar roles where you've had to manage reception duties or provide customer care. Specific examples can help us see how you would fit into our Front of House Team.
✨Tip Number 4
Be prepared to discuss your flexibility and willingness to learn new skills, especially regarding lifeguard training. Showing enthusiasm for personal development can set you apart from other candidates.
We think you need these skills to ace Front of House Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Nuffield Health is looking for in a Front of House Team Member. Pay attention to the required skills, such as communication and customer service, and think about how your experience aligns with these.
Tailor Your CV: Make sure your CV highlights relevant experience that showcases your customer service skills and any previous roles in similar environments. Use specific examples to demonstrate your ability to provide excellent care and support.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work at Nuffield Health and how you can contribute to creating a friendly and professional environment.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial for a Front of House position.
How to prepare for a job interview at Nuffield Health Brentwood
✨Showcase Your Customer Service Skills
As a Front of House Team Member, your ability to provide exceptional customer service is key. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues, demonstrating your empathy and communication skills.
✨Demonstrate Your Initiative
Employers value team members who can take the initiative. Think of situations where you went above and beyond in your previous roles. Be ready to discuss how you contributed to a positive environment or improved processes at your last job.
✨Prepare for Common Questions
Anticipate questions related to teamwork, flexibility, and handling difficult customers. Practise your responses to these questions, ensuring you convey confidence and a friendly attitude, which are essential for this role.
✨Familiarise Yourself with the Company
Research Nuffield Health and understand their values and mission. Being knowledgeable about the company will not only help you answer questions more effectively but also show your genuine interest in becoming part of their team.
