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- Tasks: Greet members and visitors, providing exceptional customer service at our gym.
- Company: Join Nuffield Health, a leading health and fitness organisation dedicated to wellbeing.
- Benefits: Enjoy free gym membership, health assessments, retail discounts, and flexible working hours.
- Why this job: Be part of a friendly team that values your contribution and promotes a healthy lifestyle.
- Qualifications: Basic computer skills and a high standard of swimming required; training provided.
- Other info: Part-time role with 16 hours per week; apply early as positions fill quickly.
The predicted salary is between 16000 - 20000 £ per year.
Front of House Team Member
Islington | Front of House Team Member | Permanent | Part Time
£26,665.60 pro rata
16 hours per week
Making a great first impression is really important. That’s why we need the right person to join us and help greet our members and visitors to the club. What matters is that you have both the confidence and empathy to provide excellent customer care to all sorts of people. It starts with you.
As a Front of House Team Member at our gym, you’ll bring great communication skills, both face-to-face and over the phone. You’re flexible, motivated and you show plenty of initiative. You also have basic computer skills, including Word and Excel.
As a Member of the Front of House Team, you will:
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Provide exceptional and efficient customer service to everyone who visits our club
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Support the smooth running of our reception, including demonstrating attention to detail and initiative
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Help us create a friendly, relaxing and professional environment
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Give a warm welcome, answering queries in a caring and helpful way, making sure everyone feels valued
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Be able to swim to a high standard and be willing to undergo training at site, due to covering Lifeguard breaks
Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.
Join Nuffield Health and create the future you want, today.
If you like what you see, why not start your application now? We consider applications as wereceive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.
It starts with you.
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Front of House Team Member employer: Nuffield Health Brentwood
Contact Detail:
Nuffield Health Brentwood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team Member
✨Tip Number 1
Familiarise yourself with the gym's services and facilities. This knowledge will help you answer queries confidently and show your genuine interest in the role during any interactions.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in a customer service scenario. This will help you feel more comfortable and prepared to greet members and visitors warmly.
✨Tip Number 3
Demonstrate your flexibility and initiative by thinking of ways to improve the customer experience at the gym. Be ready to share these ideas during your interview to show your proactive attitude.
✨Tip Number 4
Since swimming is a requirement, ensure you can swim to a high standard. Consider taking a refresher course if needed, as this will not only boost your confidence but also show your commitment to the role.
We think you need these skills to ace Front of House Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Nuffield Health is looking for in a Front of House Team Member. Pay attention to the required skills, such as communication and customer service, and think about how your experience aligns with these.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job requirements. Emphasise your customer service experience, communication skills, and any relevant computer skills, like proficiency in Word and Excel.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've provided excellent customer service in the past and express your motivation to contribute to a friendly and professional environment.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Nuffield Health Brentwood
✨Show Your Customer Service Skills
As a Front of House Team Member, your ability to provide exceptional customer service is key. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues, showcasing your empathy and communication skills.
✨Demonstrate Initiative and Flexibility
The role requires someone who can take the initiative and adapt to various situations. Be ready to discuss times when you've shown flexibility in your previous roles, whether it was taking on extra responsibilities or adjusting to last-minute changes.
✨Prepare for Common Interview Questions
Anticipate questions related to teamwork, conflict resolution, and how you would create a welcoming environment. Practising your responses will help you articulate your thoughts clearly and confidently during the interview.
✨Highlight Your Computer Skills
Basic computer skills are essential for this position. Be prepared to discuss your proficiency with software like Word and Excel, and consider mentioning any relevant experience that demonstrates your ability to handle administrative tasks efficiently.
