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- Tasks: Lead operations at Nuffield Health, ensuring top-notch service and performance.
- Company: Nuffield Health is Britain's largest Healthcare Charity, dedicated to building a healthier nation.
- Benefits: Enjoy free private healthcare, gym membership, and a cycle to work scheme.
- Why this job: Join a passionate team focused on improving lives and making a real impact.
- Qualifications: Proven commercial experience, strong financial management, and project management skills required.
- Other info: Apply now to be part of a dynamic team; applications are reviewed as received.
The predicted salary is between 48000 - 84000 £ per year.
Director of Operations
Highgate Hospital Operations Management Full Time Permanent
37.5 hours per week
Nuffield Health is Britain’s largest Healthcare Charity. If you’re passionate about creating success and driven to continually improve the work environment for the good of others, there’s nowhere better to be. So, why not bring your expertise to our Nuffield Hospital and help us build a healthier nation?
As an integral part of the Senior Management Team, you will support the development of the Charity’s overall strategy and be accountable for ensuring operational performance is focused on service excellence. You will contribute to our purpose to build a healthier nation by providing leadership to a broad range of non-clinical services across the hospital to deliver the highest standards of performance and customer service to all key stakeholders.
Operations include, but are not limited to, business development, process improvement, facilities management, housekeeping, administration, communication, information governance, health & safety, third party providers, maintenance, and service contract delivery.
As Director of Operations you will:
- Support the Health Systems Director and Director of Clinical Services leading and developing the Hospital ensuring that performance exceeds agreed quality and financial targets.
- Provide clear leadership and direction for specific services within the organisation, in line with Nuffield Health strategic goals.
- Share knowledge, expertise, best practice and efficient, effective ways of working across the site and with colleagues in Nuffield Health.
- Budget management – to develop budgets to support the service functions with accountability for working within budgets; and providing timely management information.
- Provide insight to help shape the local self-pay pricing strategy to ensure local competitiveness.
- Deliver a patient pathway that ensures high levels of customer service to all beneficiaries.
- Endorse the charity’s connected service propositions to the local consumer market in line with the Hospital’s sales plan.
- Guarantee the delivery of the Hospital’s growth plans and achievement of revenue targets through service development activities.
- Foster a cross-functional working relationship with other hospitals in the region, looking at opportunities to share resources and knowledge.
- Coach, mentor and role model a ‘Customer First’ culture.
As Director of Operations, you will need to have:
- Significant, proven commercial experience.
- Strong influencing skills.
- Financial management experience and analytical skills.
- Experience of managing outsourced services.
- Project management experience.
Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme, and more. At Nuffield Health, we take care of what’s important to you.
Join Nuffield Health and create the future you want, today.
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.
It starts with you.
Director of Operations employer: Nuffield Health Brentwood
Contact Detail:
Nuffield Health Brentwood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Operations
✨Tip Number 1
Make sure to highlight your significant commercial experience during the interview. Prepare specific examples of how you've successfully managed operations in a healthcare setting, focusing on service excellence and financial performance.
✨Tip Number 2
Demonstrate your strong influencing skills by preparing to discuss situations where you've effectively led teams or projects. Be ready to share how you fostered collaboration and achieved results through cross-functional relationships.
✨Tip Number 3
Familiarize yourself with Nuffield Health's strategic goals and values. During your discussions, align your past experiences with their mission to build a healthier nation, showcasing how you can contribute to their objectives.
✨Tip Number 4
Prepare to discuss your experience with budget management and financial analysis. Be ready to explain how you've developed budgets in the past and how you ensured accountability while achieving operational targets.
We think you need these skills to ace Director of Operations
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Director of Operations position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in operations management, financial oversight, and leadership. Use specific examples that demonstrate your ability to meet the expectations outlined in the job description.
Craft a Compelling Cover Letter: Write a cover letter that not only expresses your enthusiasm for the role but also addresses how your background and skills will contribute to Nuffield Health's mission of building a healthier nation. Be sure to mention your experience in managing outsourced services and project management.
Highlight Your Leadership Skills: In both your CV and cover letter, emphasize your leadership experience and your ability to foster a 'Customer First' culture. Provide examples of how you have successfully led teams and improved service delivery in previous roles.
How to prepare for a job interview at Nuffield Health Brentwood
✨Showcase Your Leadership Skills
As a Director of Operations, you'll need to demonstrate your ability to lead and inspire teams. Prepare examples from your past experiences where you successfully led a team or project, focusing on how you motivated others and achieved results.
✨Understand the Charity's Mission
Familiarize yourself with Nuffield Health's mission and values. Be ready to discuss how your personal values align with theirs and how you can contribute to building a healthier nation through your role.
✨Prepare for Financial Discussions
Since budget management is a key responsibility, brush up on your financial management skills. Be prepared to discuss your experience with budgeting, financial analysis, and how you've previously ensured financial targets were met.
✨Demonstrate Your Customer-Centric Approach
Nuffield Health emphasizes a 'Customer First' culture. Think of specific instances where you prioritized customer service in your operations and be ready to share these stories during the interview.
