Director of Non-Clinical Operations

Nuffield Health is Britain’s largest Healthcare Charity. If you’re passionate about creating success and driven to continually improve the work environment for the good of others, there’s nowhere better to be. So, why not bring your expertise to our Nuffield Hospital and help us build a healthier nation?

The Purpose of the role is: As an integral part of Leicester Hospital’s Senior Leadership Team you will support the development of the Charity’s overall strategy and be accountable for ensuring operational performance is focused on service excellence. You will contribute to our purpose to build a healthier nation by providing leadership to a broad range of non-clinical services across your hospital to deliver the highest standards of performance and customer service to all key stakeholders. Operations include, but are not limited to, business development, process improvement, facilities management, housekeeping, administration, communication, information governance, health & safety, third party providers, maintenance and service contract delivery.

Key responsibilities include but are not limited to:

• Support the Health Systems Director and Director of Clinical Services leading and developing the Hospital ensuring that performance exceeds agreed quality and financial targets.
• Provide clear leadership and direction for specific services within the organisation, in line with Nuffield Health strategic goals.
• Share knowledge, expertise, best practice and efficient, effective ways of working across the site and with colleagues in Nuffield Health.
• Budget management – develop budgets to support the service functions with accountability for working within budgets; and providing timely management information.
• Provide insight to help shape the local self-pay pricing strategy to ensure local competitiveness.
• Deliver a patient pathway that ensures high levels of customer service to all beneficiaries.
• Endorse the charity’s connected service propositions to the local consumer market in line with the Hospital's sales plan.
• Guarantee the delivery of the Hospital's growth plans and achievement of revenue targets through service development activities.
• Foster a cross-functional working relationship with other hospitals in the region, looking at opportunities to share resource and knowledge.
• Coach, mentor and role model a ‘Customer First’ culture.

As Director of Operations, you will need to have:

• Significant, proven commercial experience.
• Strong influencing skills.
• Financial management experience and analytical skills.
• Experience of managing outsourced services.
• Project management experience.
• A proven track record of change management.
• Ideally experience of working in a healthcare or regulated environment.

Helping you feel good. We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.

Leicester Hospital was originally built from funds raised by the local community and is now one of the leading providers of private healthcare in Leicestershire. The Hospital has a strong local reputation with patients remaining loyal. The Hospital had a £4.5 million refurbishment in 2011 and was the blueprint for the wider Hospitals refresh programme. The Hospital has 28 ensuite inpatient beds, 2 Laminar flow theatres, Endoscopy Suite, minor treatment room and 14 consulting rooms. The hospital delivers a wide variety of inpatient and outpatient treatments and services using the best possible technologies. Since 2015 we have invested in a static MRI unit, a new digital X-ray room & digital mammography. We are a local centre of excellence for Children and Young People Services. Having a Fitness & Wellbeing Gym in Leicester has led to a close working relationship and the Hospital was a forerunner for the Nuffield recovery plus programme. The Hospital has been rated as a ‘Good’ hospital by the CQC and achieved this rating across the 5 key lines of enquiry across all departments inspected.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role. It starts with you.