At a Glance
- Tasks: Deliver top-notch customer service and manage client queries efficiently.
- Company: Join Nuffield Health, a leading UK healthcare charity with a strong community focus.
- Benefits: Enjoy perks like free gym membership, health assessments, and retail discounts.
- Other info: This is a full-time, fixed-term role with evening and weekend shifts.
- Why this job: Be part of a supportive team that values your well-being and professional growth.
- Qualifications: Experience in customer service and strong IT skills are essential.
The predicted salary is between 28800 - 43200 £ per year.
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Customer Services Advisor
Leicester Hospital | Sales & Marketing | Fixed Term contract | Full time
Salary dependent on experience
37.5 hours per week (including evenings and weekends)
If you are passionate about customer service, have a good standard of English, and strong experience in a customer-facing role; you too could become part of the UK\'s leading Healthcare Charity.
At Nuffield Health, a role like this is about much more than achieving commercial success. Because our focus is on bringing the best of what we offer to the local community. If you have a flair forging strong relationships, driving sales and customer experiences, you could be just who we\'re looking for.
As a Customer Services Advisor, you will:
Bring your skills to deliver excellent customer service, every time
Manage both external and internal client queries; ensuring all enquiries are dealt with in an efficient and timely manner, escalating more complex queries to senior staff as required
Input client data and complete the patient registration process in an accurate and timely manner to agreed formats and standards
Undertake filing, scanning and copying of documents as required
Ensure professional and effective communication with all clients, visitors and other clinical staff
Ensure that client\'s confidentiality is maintained at all times
Provide administrative support to the onsite clinical team
Coordinate courier services in and out of the facility
Proactively engage with other Nuffield centres promoting integration and cross-training
Take on additional administrative and ad hoc duties as the business requires
To succeed as a Customer Services Advisor, you will have:
Experience in administrative/office environment
Confident communicator with ability to engage effectively with the general public and other health care professionals
Competent and confident IT user - intermediate/advanced skills in Word and Excel
High quality of client service and interaction
Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That\'s why we\'ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what\'s important to you.
Founded in 1969, Nuffield Health Leicester Hospital was originally built from funds raised by the local community and is now one of the leading providers of private healthcare in Leicestershire. The Hospital has a strong local reputation with patients remaining loyal. The Hospital had a £4.5 million refurbishment in 2011 and was the blue print for the wider Hospitals refresh programme.
Join Nuffield Health and create the future you want, today.
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it\'s a good idea to apply right away to ensure you\'re considered for this role.
#J-18808-LjbffrCustomer Services Advisor in Leicester employer: Nuffield Health Brentwood
Nuffield Health is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. As a Customer Services Advisor at our Leicester Hospital, you will enjoy a comprehensive benefits package, including free gym membership and health assessments, while contributing to a community-focused healthcare charity that values strong relationships and high-quality service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor in Leicester
✨Tip Number 1
Familiarise yourself with Nuffield Health's values and mission. Understanding their commitment to community and customer service will help you align your responses during any interviews or discussions, showcasing that you're a great fit for their culture.
✨Tip Number 2
Prepare examples from your past experiences that demonstrate your ability to handle customer queries effectively. Think about specific situations where you resolved issues or improved customer satisfaction, as these will be key talking points in your conversations.
✨Tip Number 3
Brush up on your IT skills, particularly in Word and Excel. Being able to confidently navigate these tools will not only help you in the role but also impress your interviewers, showing that you're ready to hit the ground running.
✨Tip Number 4
Network with current or former employees of Nuffield Health if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out during the selection process.
We think you need these skills to ace Customer Services Advisor in Leicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and administrative roles. Use keywords from the job description, such as 'client queries', 'communication', and 'IT skills' to demonstrate your fit for the position.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and your ability to build strong relationships. Mention specific examples of how you've successfully managed client interactions in the past.
Highlight Relevant Skills:In your application, emphasise your IT proficiency, particularly in Word and Excel, as well as your communication skills. These are crucial for the Customer Services Advisor role at Nuffield Health.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Nuffield Health Brentwood
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this will demonstrate your commitment to providing excellent service.
✨Demonstrate Strong Communication Skills
As a Customer Services Advisor, effective communication is key. Practice articulating your thoughts clearly and confidently. Be prepared to discuss how you handle difficult conversations or resolve conflicts with clients.
✨Highlight Your IT Proficiency
Since the role requires intermediate to advanced skills in Word and Excel, be ready to discuss your experience with these tools. You might even want to mention any specific projects where you used these applications to improve efficiency or accuracy.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think of situations where you had to manage client queries or administrative tasks under pressure, and be ready to explain how you handled them effectively.
