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For Companies At a Glance
- Tasks: Assist customers with enquiries and bookings, ensuring excellent service and adherence to GDPR.
- Company: Join Nuffield Health, a leading private hospital focused on community care.
- Benefits: Enjoy flexible hours, holiday entitlement, pension scheme, and discounted gym membership.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Strong communication, interpersonal skills, and a team player attitude required.
- Other info: Work on an ad-hoc basis, perfect for students seeking flexibility.
The predicted salary is between 13 - 16 £ per hour.
Overview
Customer Service Advisor Nuffield Health The Holly Hospital | Buckhurst Hill, Essex | Admin | Bank Department open 8am-6pm flexible shift pattern Monday – Friday. You MUST be able to do various shifts within these hours. Saturday hours are 8am -1pm on rotation.
At Nuffield Health, a role like this is about much more than achieving commercial success. Because our focus is on bringing the best of what we offer to the local community. If you have a flair for forging strong relationships and providing excellent customer service, you could be just who we’re looking for.
Responsibilities
- Handle high volumes of incoming customer enquiries via the telephone
- Provide customers with information regarding Hospital services and treatments ensuring all requirements/queries are dealt with effectively
- Undertake bookings for the customers ensuring full adherence to GDPR
- Ensure all customer interaction is undertaken in a timely manner
Requirements
- Excellent customer service skills
- Excellent written and verbal communication skills
- Excellent interpersonal skills and a good level of IT literacy
- Good organisational skills
- To be a strong team player
Helping you feel good. We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. This includes holiday in line with the working time directive, access to our pension scheme and discounted gym membership at £35.00 a month.
Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability.
About us
The Holly Hospital is located in Buckhurst Hill, Essex and is one of the South East’s leading private hospitals. For over 35 years, we have provided first-class independent healthcare for the local community. The Holly can offer you a peaceful stay and fast access to a consultant. We are renowned locally for our high standards of nursing care and friendly atmosphere. We welcome patients who have private medical insurance or choose to pay for their own treatment. The Holly also provides some specialist services to NHS patients.
Our expert team
The Holly Hospital works with over 300 consultants and other specialists in the South East. Many of these healthcare professionals also work in the NHS and are leaders in their field. We employ more than 370 hospital staff, including highly experienced nurses. All of our nurses are registered with the Nursing and Midwifery Council. Our dedicated team make sure that you get the best possible care and treatment.
Our facilities
- 24 consulting rooms
- 39 beds
- 5 theatres
- 6 treatment rooms
- 8 day care beds/seats
- 6 private rooms with seats
- 6 chemotherapy bays/beds
- Pharmacy
- 2 MRI
- CT
- 3 Ultrasound
- X-Ray
- DEXA
- Mammography
- BUPA accredited breast and bowel care centre
- Oral surgery and dentistry suite
- Physiotherapy and sports centre
- Pathology laboratory
- Decontamination Department
Join Nuffield Health and create the future you want, today. If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.
Customer Service Advisor - Bank in Buckhurst Hill employer: Nuffield Health Brentwood
Contact Detail:
Nuffield Health Brentwood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Bank in Buckhurst Hill
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Nuffield Health and The Holly Hospital. Understanding their values and services will help you connect better during the conversation.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different customer enquiries or complaints. This will show that you’re ready to tackle the high volumes of calls they mentioned.
✨Tip Number 3
Be flexible with your availability! Since this is a bank role, showing that you can adapt to various shifts will make you a more attractive candidate. Highlight your willingness to work those Saturday hours too!
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application in and ensures it goes straight to the right people. Don’t wait around; the sooner you apply, the better your chances!
We think you need these skills to ace Customer Service Advisor - Bank in Buckhurst Hill
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your excellent customer service skills in your application. We want to see how you’ve gone above and beyond for customers in the past, so share specific examples that showcase your flair for building strong relationships.
Keep It Clear and Concise: When writing your application, clarity is key! Use straightforward language and keep your sentences concise. This will help us quickly understand your qualifications and why you’d be a great fit for the role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the job description. Mention specific responsibilities and requirements from the listing to show us you’re genuinely interested in this position.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being considered. It’s super easy, and you’ll be able to track your application status directly. So, don’t wait—get your application in today!
How to prepare for a job interview at Nuffield Health Brentwood
✨Know Your Stuff
Before the interview, make sure you research Nuffield Health and The Holly Hospital. Understand their values, services, and what makes them stand out in the community. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about situations where you handled difficult queries or built strong relationships with customers. Be ready to discuss how these experiences can translate into the role of a Customer Service Advisor.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and teamwork. You might be asked how you would handle a high volume of calls or manage customer expectations. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Be Flexible and Positive
Since this role requires flexibility with shifts, be prepared to discuss your availability openly. Highlight your willingness to adapt and your positive attitude towards working in a dynamic environment. Employers love candidates who are enthusiastic and ready to jump in!
