Customer Services Coordinator

Are you passionate about delivering exceptional customer service and ensuring seamless order fulfilment? At Nufarm, we are looking for a Customer Services Coordinator to join our UK Customer Service team at Wyke. In this role, you will be the primary point of contact for our customers, ensuring that every order is processed, shipped, and delivered accurately, on time, and in full compliance with export regulations. This is a fantastic opportunity to work in a dynamic, international supply chain environment where your organisational skills and attention to detail will make a real impact.

In the role of Customer Services Coordinator, you’ll be integral to the success of our Customer Service team at Wyke. You will be the primary point of contact for our customers, ensuring orders are processed, shipped, and delivered accurately, on time, and in full compliance with export regulations. Your expertise in international shipping, customs compliance, and order management will play a key role in coordinating end-to-end order fulfilment, liaising with internal teams, external partners, and freight providers to deliver a seamless customer experience. You’ll help streamline processes, resolve customer queries, and ensure every order journey is smooth, efficient, and meets our high standards.

Responsibilities

• Deliver the highest quality of customer service, ensuring a seamless and satisfying journey for all customers.
• Process sales orders accurately and in a timely manner, providing cover across the department during busy periods.
• Communicate delivery dates, order changes, and updates clearly to customers and transport teams.
• Coordinate end-to-end order fulfilment, including arranging export/import transportation and liaising with freight forwarders, carriers, and customs brokers.
• Work closely with warehouse, supply chain, and internal teams to ensure timely dispatch and collection of deliveries.
• Maintain and investigate complaints and returns, ensuring customer issues are resolved efficiently.

Could This Be You?

We’re looking for a highly organised individual with proven experience in international shipping, customs compliance, and end-to-end order management. You’ll have a track record of delivering exceptional customer service, coordinating with freight forwarders, carriers, and customs brokers, and ensuring orders are processed and shipped accurately and on time. Strong administrative skills, attention to detail, and the ability to manage multiple priorities are essential. Proficiency in Microsoft Office (Word and Excel) is required, and experience with ERP systems such as Oracle is highly desirable.

What’s in it for you?

• Growth and development opportunities across our global organisation.
• Enhanced holiday entitlement of 28 days per year (plus bank holidays).
• A boosted pension scheme – we’ll match 1.25% to every 1% you pay (up to 8%).
• Free canteen.
• Health Cash Plan.
• Global Share Plan scheme.
• Shopping discounts.
• Long service awards.
• Employee Assistance Programme (EAP).
• A friendly and supportive team where you’re encouraged to be yourself and come as you are!

Nufarm is an equal opportunity employer and values diversity. All employment decisions are based on qualifications, merit, and business needs. We are committed to creating an inclusive environment for all Nufarm employees. Apply today and be part of our journey to shape the future of agriculture!