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- Tasks: Provide advanced technical support and troubleshoot complex issues for customers.
- Company: Leading tech company in London with a supportive work culture.
- Benefits: Competitive benefits package and flexible hybrid working options.
- Why this job: Join a dynamic team and make a real difference in customer experience.
- Qualifications: Over 4 years of product support experience and proficiency with Jira and AWS.
- Other info: Collaborate closely with product and engineering teams for career growth.
The predicted salary is between 43200 - 72000 £ per year.
A leading tech company in London is seeking a Senior Platform Support Engineer to provide advanced technical support and engage with customers. In this hybrid role, you will collaborate closely with product and engineering teams to troubleshoot complex issues.
Ideal candidates will have:
- Over 4 years of experience in product support
- Proficiency with support tools like Jira
- Experience with cloud platforms like AWS
This position offers a competitive benefits package and a supportive work culture.
Senior Platform Support Engineer – Hybrid London Flexible employer: nudge
Contact Detail:
nudge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Platform Support Engineer – Hybrid London Flexible
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work at companies you're interested in. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and understanding the company's products. We recommend practising common support scenarios and being ready to showcase your problem-solving abilities.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have exclusive roles listed there that you won’t find anywhere else.
We think you need these skills to ace Senior Platform Support Engineer – Hybrid London Flexible
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in product support and familiarity with tools like Jira and AWS. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Senior Platform Support Engineer role and how your background makes you a perfect fit. We love seeing genuine enthusiasm!
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in the past. We’re looking for candidates who can demonstrate their troubleshooting prowess and how they’ve collaborated with teams to find solutions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at nudge
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around support tools like Jira and cloud platforms such as AWS. Be ready to discuss specific scenarios where you've used these tools to solve complex issues.
✨Showcase Your Customer Engagement Skills
Since this role involves engaging with customers, prepare examples of how you've successfully communicated technical information to non-technical users. Highlight your ability to empathise with customers and resolve their concerns effectively.
✨Collaborate Like a Pro
This position requires close collaboration with product and engineering teams. Think of instances where you've worked cross-functionally to troubleshoot problems. Be prepared to discuss how you approach teamwork and share insights with colleagues.
✨Prepare Questions That Matter
Interviews are a two-way street! Prepare thoughtful questions about the company's culture, the team you'll be working with, and the challenges they face. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
