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- Tasks: Provide advanced technical support and troubleshoot complex issues for customers.
- Company: Leading tech company in London with a supportive work culture.
- Benefits: Competitive benefits package and flexible hybrid working options.
- Why this job: Join a dynamic team and make a real difference in customer experience.
- Qualifications: Over 4 years of product support experience and proficiency with Jira and AWS.
- Other info: Collaborate closely with product and engineering teams for career growth.
The predicted salary is between 43200 - 72000 £ per year.
A leading tech company in London is seeking a Senior Platform Support Engineer to provide advanced technical support and engage with customers. In this hybrid role, you will collaborate closely with product and engineering teams to troubleshoot complex issues.
Ideal candidates will have over 4 years of experience in product support, proficiency with support tools like Jira and cloud platforms like AWS. This position offers a competitive benefits package and a supportive work culture.
Senior Platform Support Engineer – Hybrid London Flexible employer: nudge
Contact Detail:
nudge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Platform Support Engineer – Hybrid London Flexible
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work at companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a project that highlights your experience with support tools like Jira and cloud platforms like AWS. This will give you an edge during interviews and show that you’re ready to tackle complex issues.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on how you've collaborated with product and engineering teams in the past to solve problems.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes speed up the process. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Senior Platform Support Engineer – Hybrid London Flexible
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in product support and any relevant tools like Jira and AWS. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a perfect fit. We love seeing genuine enthusiasm for what we do.
Showcase Problem-Solving Skills: As a Senior Platform Support Engineer, you’ll need to troubleshoot complex issues. In your application, share examples of challenges you’ve faced and how you resolved them. We’re keen to see your analytical thinking in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at nudge
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around support tools like Jira and cloud platforms such as AWS. Be ready to discuss specific scenarios where you've used these tools to solve complex issues.
✨Showcase Your Customer Engagement Skills
Since this role involves engaging with customers, prepare examples of how you've successfully communicated technical information to non-technical users. Highlight your ability to empathise with customers and resolve their issues effectively.
✨Collaborate Like a Pro
This position requires close collaboration with product and engineering teams. Think of instances where you've worked cross-functionally to troubleshoot problems. Be prepared to discuss how you approach teamwork and share insights.
✨Prepare Questions That Matter
Interviews are a two-way street! Prepare thoughtful questions about the company's culture, the team you'll be working with, and the challenges they face. This shows your genuine interest in the role and helps you assess if it's the right fit for you.