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- Tasks: Provide expert technical support and resolve complex issues for product operations.
- Company: Leading tech company with a dynamic and supportive work environment.
- Benefits: Competitive salary, share options, private medical insurance, and more.
- Why this job: Join a team that values your expertise and offers real impact on customer satisfaction.
- Qualifications: Over 4 years in technical support and excellent communication skills required.
- Other info: Collaborative culture with opportunities for professional growth.
The predicted salary is between 43200 - 72000 £ per year.
A leading tech company is seeking a Senior Platform Support Engineer in London Victoria to provide expert technical support for product operations. You'll collaborate with teams to resolve complex issues and engage with customers, ensuring high-quality service.
Ideal candidates will have:
- Over 4 years in technical support
- Excellent communication skills
- Familiarity with software tools
Enjoy a competitive benefits package, including share options and private medical insurance, in a dynamic and supportive work environment.
Senior Platform Support Engineer – Hybrid London employer: NUDGE GLOBAL LIMITED
Contact Detail:
NUDGE GLOBAL LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Platform Support Engineer – Hybrid London
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work at the company you're eyeing. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on common technical support scenarios. Think about how you’d tackle complex issues and be ready to share your problem-solving process. We want to see your expertise shine!
✨Tip Number 3
Show off your communication skills! During interviews, practice explaining technical concepts in simple terms. This will demonstrate your ability to engage with customers effectively, which is key for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Senior Platform Support Engineer – Hybrid London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical support, especially if you've got over 4 years under your belt. We want to see how your skills align with the role, so don’t be shy about showcasing your expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior Platform Support Engineer role. Share specific examples of how you've resolved complex issues and engaged with customers in the past.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors – we want to see your attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our dynamic team!
How to prepare for a job interview at NUDGE GLOBAL LIMITED
✨Know Your Tech Inside Out
As a Senior Platform Support Engineer, you'll need to demonstrate your technical expertise. Brush up on the software tools mentioned in the job description and be ready to discuss how you've used them in past roles. Prepare examples of complex issues you've resolved to showcase your problem-solving skills.
✨Communicate Clearly and Confidently
Excellent communication skills are a must for this role. Practice explaining technical concepts in simple terms, as you may need to engage with customers who aren't tech-savvy. Consider doing mock interviews with friends or family to refine your delivery and ensure you come across as approachable and knowledgeable.
✨Research the Company Culture
Understanding the company’s values and work environment can give you an edge. Look into their mission, recent projects, and any news articles about them. This will help you tailor your answers to align with their culture and show that you're genuinely interested in being part of their team.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, the types of challenges they face, and how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
