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For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage bookings for travellers.
- Company: Exciting travel company based in Greater Manchester with a supportive culture.
- Benefits: Competitive salary, travel discounts, team events, and a dynamic work environment.
- Why this job: Join a passionate team and help create unforgettable travel experiences for customers.
- Qualifications: Excellent communication skills and a passion for customer service.
- Other info: Full-time role with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
A travel company in Greater Manchester is seeking a Customer Experience and Support Specialist to deliver exceptional customer service and post-sales support.
The ideal candidate will manage bookings, assist customers with enquiries, and participate in sales while demonstrating excellent communication skills.
This full-time role offers a competitive salary and various perks, including travel discounts and team events, within a supportive and dynamic work environment.
Travel Customer Experience & Support Specialist employer: NUCO Travel
Contact Detail:
NUCO Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Customer Experience & Support Specialist
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering exceptional customer service, try role-playing common customer scenarios with a friend. It’ll help you feel more confident during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! We want to see your application and get you on board. Plus, it’s a great way to ensure your details land directly in the right hands.
We think you need these skills to ace Travel Customer Experience & Support Specialist
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let your love for travel shine through! Share any personal experiences or adventures that highlight your enthusiasm for the industry. We want to see how your passion aligns with our mission to deliver exceptional customer service.
Highlight Your Communication Skills: Since this role is all about customer interaction, make sure to showcase your communication skills in your application. Use clear and concise language, and don’t hesitate to include examples of how you've successfully assisted customers in the past. We value effective communicators!
Tailor Your Application: Take a moment to customise your application for this specific role. Mention how your previous experience relates to managing bookings and handling enquiries. We appreciate candidates who take the time to connect their skills with what we’re looking for!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all the necessary documents in one go. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at NUCO Travel
✨Know the Company Inside Out
Before your interview, do some research on the travel company. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Experience and Support Specialist, excellent communication is key. Prepare examples from your past experiences where you successfully handled customer enquiries or resolved issues. Practising these scenarios can help you articulate your skills clearly during the interview.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've had to manage bookings or assist customers with tricky situations. Be ready to discuss how you approached these challenges and what the outcomes were. This will highlight your ability to think on your feet and provide exceptional support.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for customer support, or how they measure success in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
