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- Tasks: Lead and coordinate resort staffing activities across multiple brands in a dynamic environment.
- Company: Join Powder24 Travel Group, a collaborative and innovative travel company.
- Benefits: Enjoy a competitive salary, bonuses, travel perks, and mental health support.
- Why this job: Make a real impact in the travel industry while developing your career.
- Qualifications: Experience in operations, strong organisational skills, and team management abilities.
- Other info: Be part of a supportive culture with clear development opportunities and exciting team events.
The predicted salary is between 30000 - 33000 ÂŁ per year.
Department: Operations
Contract: Full-time, permanent
Salary: ÂŁ30,000 - ÂŁ33,000 (dependent on experience)
Hours: 37.5 hours per week, with increased output during peak periods
Location: Manchester (Cheadle) Office-based with some flexibility.
The Operations Manager (Resort Staffing) is responsible for the effective recruitment, training, coordination, and delivery of resort staffing activity across multiple brands in the Powder24 Travel Group. This role provides hands‑on leadership to Operations Assistants and Coordinators, supports resort and third‑party staffing through the season, and acts as the first point of escalation for resort staffing issues. The role plays a key part in delivering seamless joined‑up logistics by ensuring staffing activity is well organised, issues are identified early, and delivery remains smooth during peak periods. It also supports the ongoing improvement of processes, systems, resort team capabilities, and ways of working within resort staffing, taking a practical and proportionate approach.
Key responsibilities
- Support the planning and delivery of resort staffing activity across the season, including reps, resort managers, and third‑party staffing partners.
- Ensure day‑to‑day staffing activity is coordinated effectively, prioritised appropriately, and delivered to agreed timelines.
- Act as the first point of escalation for resort staffing issues, resolving where possible and escalating to senior leadership when required.
- Provide hands‑on operational support during peak seasonal periods, recognising the changing demands of the business.
People management
- Line manages Operations Assistants and Coordinators with responsibility for resort staffing.
- Provide clear direction, prioritisation, and support to enable consistent delivery.
- Conduct regular check‑ins, provide feedback, and support team development.
- Work closely with other Operations Managers to ensure alignment and consistency across the department.
Resort and third‑party staffing
- Contribute to the coordination and oversight of resort staffing models, including the use of third‑party suppliers.
- Support the management of consultancy agreements and other legal arrangements relating to the resort team, working with relevant stakeholders as required.
- Support the training and preparation of resort teams ahead of and during the season.
- Work across brands, ensuring a consistent approach while supporting appropriate brand differentiation.
Process, systems, and risk
- Support the maintenance and improvement of processes, tools, and staffing resources used to manage resort staffing.
- Demonstrate a mid‑level technical understanding of software, data, Excel/Gsheets, and reporting relevant to staffing and operational delivery.
- Identify opportunities for efficiency within the staffing and delivery model and contribute to practical improvements.
- Support the identification and mitigation of operational risk and unnecessary costs associated with resort staffing.
Collaboration and communication
- Work closely with the Operations Director, other Operations Managers, and relevant teams to ensure joined‑up delivery.
- Collaborate with the Head of People on matters related to resort teams, the employee brand, and the flow of talent into permanent roles, where appropriate.
- Communicate clearly and calmly, particularly during periods of pressure, ensuring issues are surfaced early and managed effectively.
What success looks like
- Reduced operational issues and fewer escalations relating to resort staffing.
- Effective coordination of resort staffing activity across all brands throughout the season.
- Operations Assistants and Coordinators feel supported, clear on priorities, and able to deliver consistently.
- Staffing processes and resources are used effectively and pragmatically.
- Resort staffing activity supports wider operational delivery across the business.
Skills and experience
Essential
- Experience working in an operational environment, ideally within travel, events, or a seasonal business.
- Proven ability to manage and support team members in a delivery‑focused role.
- Strong organisational skills and the ability to prioritise effectively in a fast‑paced environment.
- Demonstrable technical capability, with confidence using staffing systems, databases, and reporting tools, and the ability to adopt new software or process changes.
- Comfortable using data to track activity, identify issues, and support operational decision‑making.
- Calm, solution‑focused approach to problem solving and escalation.
- Comfortable and confident public speaker, capable of engaging and influencing groups of varying sizes, and formats (digital and in‑person).
Desirable
- Experience working with seasonal or overseas staffing models.
- Experience supporting third‑party suppliers or contractors.
- Exposure to operational risk management in a live delivery environment.
Working pattern
Powder24 is the platform behind a portfolio of specialist travel brands. While each brand operates independently, our operations teams work collaboratively across the group to deliver high‑quality experiences. This role is office‑centric, with increased output during peak seasons. The nature of ski travel operations means that some evening, weekend, or peak‑period work may be required, balanced by quieter periods at other times of the year.
What you’ll get with us:
- Competitive salary plus bonus of up to 15%
- Legendary all‑expenses‑paid Team Ski trip, open to everyone
- Generous travel perks, including staff, friends and family discounts and Powder24 travel credit
- Long service rewards, including additional annual leave
- Mental health support with confidential counselling through Spill
- Fitness, wellbeing, and lifestyle perks via WellHub
- A strong social calendar and team events throughout the year
- Clear development opportunities, exposure to senior leaders, and support to grow your career
- A supportive, down‑to‑earth culture where people genuinely look out for each other
Our Commitment to Equality and Diversity: We are an equal opportunity employer and prohibits discrimination and harassment of any kind. We believe in treating everyone with dignity, consideration, and fairness. We encourage and welcome all applicants to apply, regardless of background or identity.
Operations Manager (Resort Staffing) employer: NUCO Travel
Contact Detail:
NUCO Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager (Resort Staffing)
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel and operations sectors. Attend industry events or join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their staffing needs and challenges, especially during peak seasons. This will help you tailor your responses and show that you're genuinely interested in making a difference.
✨Tip Number 3
Practice your public speaking skills! As an Operations Manager, you'll need to engage and influence various teams. Try mock interviews with friends or use platforms like StudySmarter to boost your confidence and communication skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Operations Manager (Resort Staffing)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in operations, especially in travel or seasonal businesses. We want to see how your skills align with the role of Operations Manager (Resort Staffing)!
Showcase Your People Skills: Since this role involves managing a team, don’t forget to mention your experience in people management. Share examples of how you've supported and developed team members in previous roles – we love a good success story!
Be Data Savvy: Highlight your technical skills, especially with software and data management. If you’ve used Excel or similar tools to track staffing activities or improve processes, let us know! We’re keen on candidates who can leverage data for operational success.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at NUCO Travel
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of the Operations Manager role. Familiarise yourself with resort staffing processes and how they fit into the bigger picture at Powder24 Travel Group. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As this role involves managing a team, be prepared to discuss your experience in people management. Think of specific examples where you've successfully led a team, resolved conflicts, or improved processes. Highlighting your hands-on leadership style will resonate well with the interviewers.
✨Be Data Savvy
Since the job requires a mid-level technical understanding of software and data, brush up on your skills with Excel or Google Sheets. Be ready to discuss how you've used data to track activity or solve operational issues in the past. This will demonstrate your analytical capabilities and problem-solving approach.
✨Communicate Clearly Under Pressure
Given the fast-paced nature of the role, practice articulating your thoughts clearly, especially when discussing challenging situations. Prepare for potential scenario-based questions where you might need to explain how you'd handle staffing issues during peak periods. Showing that you can remain calm and solution-focused will impress the interviewers.
