Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support residents during maintenance projects and resolve their concerns effectively.
- Company: Join a leading housing association dedicated to improving community living standards.
- Benefits: Enjoy a competitive salary, company car, and opportunities for professional growth.
- Why this job: Make a real impact in people's lives while working in a supportive team environment.
- Qualifications: Strong communication skills and experience in customer service or project management are essential.
- Other info: This is a full-time, permanent role with a focus on community engagement.
The predicted salary is between 26400 - 39600 £ per year.
Our client, a major housing association, are currently looking for an experienced Resident Liaison Officer to join their planned maintenance team.
Our client are carrying out internal and external planned maintenance to properties. Works that are being delivered include kitchen and bathroom replacements, roof renewals and window and door upgrades.
Within this role, day to day duties will include but not be limited to:
- Log any complaints received in accordance with policy and procedure, swiftly resolving and advising the resident of the outcome.
- To attend meetings or provide services outside the usual working hours as agreed and if required, liaising with other departments.
- To deliver agreed targets within the service area, with support from Project Manager.
- Assist in keeping manual and electronic records of all enquiries, requests and complaints taking appropriate action where necessary.
- Communicating with residents / client throughout works program.
- Liaise closely with Project Manager and Site Manager to assist in the smooth running of the assigned project.
- Highlight any possible breaches of Health & Safety or unsafe working practices.
- Liaise with the various sections within the project department to help improve KPI’s.
- Comply with the lone working procedure and ensure the Resident Liaison Officers are complying to our lone working procedure.
- Good communication skills; must be able to communicate very confidently both verbally and in writing.
Job Types: Full-time, Permanent
Pay: From £33,000.00 per year
Benefits:
- Company car
Work Location: In person
Resident Liaison Officer employer: Nuco Solutions Ltd
Contact Detail:
Nuco Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Familiarise yourself with the specific maintenance projects that the housing association is currently undertaking. Understanding the details of kitchen and bathroom replacements, roof renewals, and window upgrades will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Highlight your experience in handling resident complaints and resolving issues swiftly. Be prepared to share specific examples of how you've successfully managed similar situations in the past, as this will demonstrate your capability for the role.
✨Tip Number 3
Showcase your communication skills by preparing to discuss how you would keep residents informed throughout the works programme. Think about strategies you could implement to ensure clear and effective communication.
✨Tip Number 4
Research the company's policies on health and safety, especially regarding lone working procedures. Being knowledgeable about these policies will not only impress during the interview but also show your commitment to maintaining a safe working environment.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Resident Liaison Officer. Focus on your communication skills, ability to resolve complaints, and any previous work in maintenance or housing associations.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific projects or experiences that demonstrate your ability to manage resident relations and work collaboratively with project teams.
Showcase Communication Skills: Since good communication is key for this role, provide examples in your application of how you've effectively communicated with residents or clients in past positions. Highlight both verbal and written communication.
Highlight Problem-Solving Abilities: Include instances where you've successfully resolved complaints or issues. This will show your potential employer that you can handle challenges effectively and maintain positive relationships with residents.
How to prepare for a job interview at Nuco Solutions Ltd
✨Showcase Your Communication Skills
As a Resident Liaison Officer, strong communication is key. Be prepared to demonstrate your ability to communicate effectively both verbally and in writing. You might want to share examples of how you've successfully resolved complaints or communicated with residents in previous roles.
✨Understand the Role's Responsibilities
Familiarise yourself with the specific duties outlined in the job description. Highlight your experience with planned maintenance projects and your ability to liaise with various departments. This shows that you understand the role and are ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding handling complaints or health and safety issues. Think of scenarios from your past experiences where you successfully navigated challenges and be ready to discuss them.
✨Demonstrate Your Teamwork Abilities
Since the role involves working closely with Project Managers and Site Managers, be sure to highlight your teamwork skills. Share examples of how you've collaborated with others to achieve project goals or improve service delivery in your previous positions.
