Repairs Team Leader

Purpose The Repairs Team Leader oversees a team of Repair Advisors and Assistants, ensuring the efficient and resident-focused operation of the Repair Hub. They supervise daily activities, progress repairs, and manage complex or escalated issues. By collaborating with various internal and external stakeholders, the Repairs Team Leader helps to ensure that homes are safe, warm, dry, and meet all requirements. Main duties & responsibilities Line management * Supervise and support a team of Repair Advisors and Assistants * Foster a culture of collaboration, respect, and continuous improvement * Take appropriate action to deal with areas of identified weaknesses Operational delivery * Raise repairs & log contacts in line with the organisation’s policies, procedures and obligations * Triage incoming repairs and contacts, ensuring that those with the highest priority are progressed first * Investigate and diagnose repair issues * Review and update open repair orders * Resolve complex and escalated issues, ensuring swift and satisfactory resolution * Identify repairs that are not our responsibility and provide appropriate advice * Provide timely and accurate information for rechargeable repairs * Undertake all aspects of repair administration with accuracy including: * issuing orders using the correct codes and precise job descriptions * assigning priority and target…