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- Tasks: Be the go-to person for residents during kitchen and bathroom refurbishments.
- Company: Join a supportive team focused on social housing projects.
- Benefits: Enjoy a £32,000 salary, van, fuel card, and job security.
- Why this job: Make a real difference in residents' lives while developing your skills.
- Qualifications: Experience as a Resident Liaison Officer and strong communication skills required.
- Other info: Work in a collaborative environment with long-term career prospects.
The information below covers the role requirements, expected candidate experience, and accompanying qualifications.
We are seeking an experienced Resident Liaison Officer (RLO) to join our team working on kitchen and bathroom refurbishment projects within social housing properties across Epping and the surrounding areas. This role plays a vital part in delivering a positive experience for residents while works are carried out in their homes. You will act as the key link between residents, site teams, and the wider project team.
Duties:
- Act as the main point of contact for residents throughout the works
- Clearly communicate project information, programmes, and access requirements
- Manage resident queries, concerns, and complaints in a professional manner
- Carry out pre-start visits, handovers, and post-completion satisfaction checks
- Liaise closely with Site Managers, QSs, subcontractors, and client teams
- Maintain accurate records of resident communications and feedback
- Help ensure works are delivered with minimal disruption and high customer satisfaction
Requirements:
- Previous experience as an RLO within social housing
- Experience on kitchen and bathroom refurbishment contracts preferred
- Excellent communication and interpersonal skills
- Strong organisational and administrative abilities
- Calm and professional approach when dealing with residents
- Full UK driving licence
Benefits:
- £32,000 starting salary
- Van and fuel card provided
- Permanent role with long-term, secure work
- Opportunity to work on established social housing contracts
- Supportive and collaborative team environment
Resident Liaison Officer in Epping employer: Nuco Solutions Ltd
Contact Detail:
Nuco Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Epping
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing sector and let them know you're on the lookout for an RLO role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your communication skills. As an RLO, you'll need to handle resident queries and concerns with ease. Practise answering common interview questions while showcasing your calm and professional approach.
✨Tip Number 3
Showcase your organisational skills! Bring examples of how you've managed resident communications and feedback in previous roles. This will demonstrate your ability to keep everything running smoothly during projects.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. It shows initiative and enthusiasm, which we really appreciate!
We think you need these skills to ace Resident Liaison Officer in Epping
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Resident Liaison Officer, especially in social housing. We want to see how your skills match the role, so don’t be shy about showcasing your relevant projects!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with residents and how you can contribute to a positive experience during refurbishment projects. Keep it friendly and professional!
Show Off Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to engage with residents and teams effectively. Use clear language and examples that demonstrate your interpersonal skills.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Nuco Solutions Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the specifics of kitchen and bathroom refurbishment projects, as well as the social housing sector. This will help you answer questions confidently and demonstrate your expertise.
✨Prepare for Common Questions
Think about the types of questions you might be asked, such as how you would handle resident complaints or manage communication between teams. Practising your responses can help you articulate your thoughts clearly during the interview, showing that you're ready for the challenges of the role.
✨Showcase Your Communication Skills
As an RLO, strong communication is key. Be prepared to discuss examples from your past experience where you've successfully managed resident queries or liaised with different teams. Highlighting these skills will show that you can maintain a positive experience for residents.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the specific projects you'll be working on, or how success is measured in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
