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For Companies At a Glance
- Tasks: Deliver top-notch customer service and manage engineers' schedules in a busy call centre.
- Company: Join Nuco Solutions, a supportive team focused on excellence.
- Benefits: Enjoy training, mental health support, and a cycle-to-work scheme.
- Why this job: Make a real difference by providing outstanding service to customers and engineers.
- Qualifications: Strong communication skills and a proactive work ethic are essential.
- Other info: Great opportunities for career growth in a friendly environment.
The predicted salary is between 25000 - 26500 ÂŁ per year.
Location: Cheam
Salary: ÂŁ25,000 - ÂŁ26,500 P / A
Hours: Monday – Friday, 8am – 6pm (one Saturday per month on a rota basis, with optional overtime available until 8pm)
Job Type: Full time, Fixed Term Contract (6 months)
Nuco Solutions are recruiting for a Customer Service Operative to join a busy call centre team, working on domestic gas service contracts. This is a great opportunity for someone with strong communication skills and a passion for providing outstanding customer service. You’ll be working as part of a supportive and professional team, ensuring both customers and engineers receive a friendly, efficient, and high-quality experience every time.
Main Responsibilities
- Deliver exceptional standards of customer service and ensure all interactions meet “right first time” standards
- Handle inbound and outbound calls from customers, engineers, and clients
- Plan and manage engineers’ daily schedules and appointments
- Book and manage service appointments in line with contract requirements
- Approve engineers’ timesheets and support diary management
- Monitor and action escalation reports
- Provide administrative support to the gas department as needed
Requirements
- Ability to work effectively in a busy, fast-paced environment
- Calm and professional approach when handling challenging calls
- Excellent verbal and written communication skills
- Previous experience in a call centre or customer service environment (preferred)
- Experience within the gas or home maintenance industry (desirable but not essential)
- Strong organisational skills and attention to detail
- Initiative, reliability, and a proactive work ethic
- Willingness to learn and develop
Benefits
- Role-specific training and ongoing development opportunities
- Excellent staff retention and internal progression culture
- Supportive working environment with strong team values
- Equal opportunities employer
- Mental health support and resources
- Cycle-to-work scheme
- Annual leave increases with length of service
- Open-door management culture
- Living Wage employer recognition
Customer Service Advisor employer: Nuco Solutions Ltd
Contact Detail:
Nuco Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Nuco Solutions. Understanding their values and culture will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling challenging calls and demonstrate your calm and professional approach during the interview.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage your time and prioritise tasks, especially in a busy environment. Share examples from your past experiences that highlight your attention to detail and proactive work ethic.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. We want to see how you’ve delivered exceptional service in the past, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and professional, just like the service we provide.
Show Off Your Organisational Skills: Since this role involves managing schedules and appointments, make sure to mention any relevant experience you have in organisation and time management. We love candidates who can keep things running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be one step closer to joining our fantastic team!
How to prepare for a job interview at Nuco Solutions Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the responsibilities, especially around handling calls and managing schedules. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've effectively communicated in previous jobs. Think about times when you handled challenging calls or provided exceptional service, and be ready to share these stories during the interview.
✨Demonstrate Your Organisational Skills
The job requires strong organisational skills, so come prepared to discuss how you manage your time and tasks. You could mention tools or methods you use to stay organised, especially in a busy environment, which will show that you're ready for the fast-paced nature of the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
