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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver top-notch customer service in repairs and maintenance.
- Company: Join Nuco Solutions, a leader in responsive repairs and maintenance services.
- Benefits: Enjoy competitive pay, professional development opportunities, and a supportive work culture.
- Why this job: Make a real impact by enhancing customer satisfaction and leading a motivated team.
- Qualifications: Leadership experience in maintenance, construction qualifications, and health and safety certifications required.
- Other info: Manage a budget of £900k while promoting health and safety across all activities.
Job Description
Nuco Solutions is seeking a Customer Service Supervisor responsible for leading and managing a responsive repairs and maintenance service within a specific geographical area. The ideal candidate will be responsible for overseeing a trade team and ensuring effective use of resources, high-quality work, and customer satisfaction. The postholder will manage a budget of approximately 900k while maintaining a strong focus on operational performance, value for money, and staff development.
Roles and Responsibilities
- Deliver a high-performing, customer-focused repairs service.
- Lead and develop a motivated, values-driven team.
- Monitor and report on operational performance, taking corrective action as needed.
- Resolve customer feedback and complaints promptly to ensure satisfaction.
- Manage and oversee specialist contractors and ensure service quality.
- Maintain accurate records for performance, cost control, and compliance.
- Ensure team compliance with internal processes and training requirements.
- Promote health and safety across all work activities.
- Optimise workforce productivity and ensure appropriate out-of-hours coverage.
- Perform other duties as required.
Skills and Experience
- Leadership experience in a fast-paced, reactive maintenance environment.
- Proven ability to assess repairs and deliver effective solutions.
- Qualified in a construction or trade-related discipline.
- Health and Safety certification (e.g. SSSTS, SMSTS, IOSH) with solid legislative knowledge.
- Strong cost management and commercial awareness.
- Experienced in managing and developing mobile trade teams.
- Proficient in repair/job management systems and workforce scheduling.
- Collaborative team player with strong interpersonal skills.
Customer Response Supervisor employer: Nuco Solutions Ltd
Contact Detail:
Nuco Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Response Supervisor
✨Tip Number 1
Familiarise yourself with the specific geographical area you'll be managing. Understanding the local community and its needs can help you tailor your approach to customer service, making you a more attractive candidate.
✨Tip Number 2
Highlight your leadership experience in fast-paced environments during networking opportunities. Engage with professionals in the industry to discuss your management style and how you've successfully led teams in similar settings.
✨Tip Number 3
Stay updated on the latest health and safety regulations relevant to the construction and maintenance sectors. This knowledge will not only enhance your credibility but also demonstrate your commitment to compliance and safety.
✨Tip Number 4
Consider reaching out to current or former employees of Nuco Solutions to gain insights into their company culture and expectations. This can provide you with valuable information to tailor your approach and show that you're a good fit for their team.
We think you need these skills to ace Customer Response Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant leadership experience in customer service and maintenance environments. Emphasise your ability to manage budgets, lead teams, and deliver high-quality service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your commitment to team development. Mention specific examples of how you've resolved customer complaints or improved operational performance in previous roles.
Highlight Relevant Qualifications: Clearly list any qualifications related to construction or trade disciplines, as well as your health and safety certifications. This will demonstrate your expertise and compliance with industry standards.
Showcase Your Interpersonal Skills: Since the role requires strong interpersonal skills, provide examples in your application of how you've successfully collaborated with teams or managed relationships with contractors and customers.
How to prepare for a job interview at Nuco Solutions Ltd
✨Showcase Your Leadership Skills
As a Customer Response Supervisor, you'll need to demonstrate your leadership experience. Prepare examples of how you've successfully led teams in fast-paced environments, focusing on motivating and developing team members.
✨Highlight Your Problem-Solving Abilities
Be ready to discuss specific instances where you've assessed repairs and delivered effective solutions. This will show your potential employer that you can handle the challenges of the role and ensure customer satisfaction.
✨Demonstrate Your Financial Acumen
Since you'll be managing a budget of approximately 900k, it's crucial to convey your strong cost management skills. Prepare to discuss how you've previously managed budgets and ensured value for money in your projects.
✨Emphasise Health and Safety Knowledge
With health and safety being a key focus, make sure to highlight your certifications and knowledge in this area. Discuss how you've promoted health and safety in past roles and how you plan to continue doing so.
