Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and coach a dynamic team to deliver outstanding client service.
- Company: Join Nucleus Financial, a forward-thinking company in Edinburgh.
- Benefits: Full-time role with opportunities for growth and development.
- Why this job: Make a real impact by enhancing client experiences and team success.
- Qualifications: Experience in customer service and team management is essential.
- Other info: Exciting environment with a focus on innovation and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Join Nucleus Financial as a Team Manager. Oversee a team that may include client relations managers and support staff, coaching them to deliver exceptional client service and encouraging their development and progression.
Responsibilities
- Support and coach a team of client relations managers and support staff to provide brilliant client service.
- Ensure the service delivered meets exceptional standards and continuously improve processes.
- Monitor delivery of service standards, drive quality, investigate changes and implement improvements.
- Encourage the development and progression of the team.
Knowledge
- Possesses core platform and industry knowledge.
- Understanding of joiners, movers and leavers process.
- Detailed understanding of the platform, wrappers and our proposition.
- Understands and adheres to all regulatory and company specific policy.
- Management, prioritisation and allocation of work in a fast‑paced environment.
- In‑depth risk awareness, identification and impact on other areas of the business.
- In‑depth understanding of control frameworks ensuring implemented controls remain relevant and are enhanced where required.
- Understanding of departmental budgets and how the team fits within overall client solutions area.
- Understanding of resource management model for effective resource planning.
- Understanding of Power BI data and cubes to aid decision making.
- In‑depth knowledge of platform and day‑to‑day operational processes affecting customers and advisers.
- Familiar with adviser practice management and the wider industry.
- Good understanding of front‑line customer service.
- Knows expected quality levels and how to manage them within the team.
Skills
- Applies core skills relevant to the role in line with the enabler community group.
- Drives change while managing expectations.
- Handles complex remediation, complaint management and query handling.
- Provides in‑depth root cause analysis and recommendations.
- Manages budgets within teams reducing losses and overtime costs through effective team management and process improvements.
- Identifies key metrics, compiles MI and presents to senior stakeholders.
- Understands processes at a high level and challenges steps to reduce non‑value‑add activity.
- Constructively challenges colleagues across the operation to ensure best practice.
- Stakeholder management and effective communication across all levels.
- Proactively develops strong relationships across the organization.
- Mentoring and people development.
- Conflict resolution and management.
- Provides feedback and guidance where appropriate, incorporating change and business needs.
- Identifies trends and learning gaps within the team.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Customer Service
Location: Edinburgh, Scotland, United Kingdom
Team Manager employer: Nucleus Financial
Contact Detail:
Nucleus Financial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Team Manager role. You never know who might have the inside scoop on an opening at Nucleus Financial or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of client service standards and operational processes. Be ready to discuss how you would coach a team to deliver exceptional service and drive improvements. Show us you know your stuff!
✨Tip Number 3
Don’t just apply anywhere; apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Nucleus Financial family.
✨Tip Number 4
Follow up after your interviews! A quick thank-you email can go a long way in making a lasting impression. Use this opportunity to reiterate your enthusiasm for the role and how you can contribute to the team’s success.
We think you need these skills to ace Team Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Team Manager role at Nucleus Financial. Highlight your experience in coaching and managing teams, as well as any relevant industry knowledge. We want to see how you can bring your skills to our team!
Showcase Your Achievements: When writing your application, don’t just list your responsibilities. Instead, showcase your achievements! Use specific examples that demonstrate how you've improved processes or delivered exceptional client service. This will help us see the impact you've made in previous roles.
Be Clear and Concise: Keep your application clear and concise. We appreciate straightforward communication, so avoid jargon and get straight to the point. Make it easy for us to see why you’re a great fit for the Team Manager position!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy and ensures your application goes directly to us. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Nucleus Financial
✨Know Your Team Dynamics
Before the interview, take some time to research Nucleus Financial and understand their team structure. Be ready to discuss how you would support and coach client relations managers and support staff, as well as your approach to fostering a collaborative environment.
✨Showcase Your Process Improvement Skills
Prepare examples of how you've previously improved service delivery or processes in your past roles. Highlight specific metrics or outcomes that demonstrate your ability to drive quality and implement effective changes.
✨Demonstrate Your Industry Knowledge
Brush up on your understanding of the financial services industry, particularly around joiners, movers, and leavers processes. Being able to speak confidently about regulatory policies and operational processes will show that you're well-prepared for the role.
✨Engage with Stakeholder Management
Think about your experiences in managing relationships across different levels of an organisation. Be ready to share how you've effectively communicated with stakeholders and resolved conflicts, as this is crucial for a Team Manager at Nucleus Financial.
