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- Tasks: Lead a dynamic team, providing coaching and support for individual growth.
- Company: Join Nucleus Financial, a forward-thinking company in Edinburgh.
- Benefits: Competitive salary, full-time role, and opportunities for professional development.
- Why this job: Make a real impact by improving team performance and driving business initiatives.
- Qualifications: Experience in contact centres, team leadership, and recruitment processes.
- Other info: Be part of a supportive environment with strong career progression.
The predicted salary is between 33000 - 37000 £ per year.
Conducting regular 1:1 review meetings with your team to provide feedback and coaching to support ongoing performance and development of individuals.
Actively managing team capacity and availability.
Supporting department recruitment, participating in the review and selection of candidates.
Identifying opportunities for improvement within your team by utilising Management Information and completing the necessary root cause analysis.
Managing absence, performance, and behaviours in line with company policies.
Building and maintaining strong relationships with internal colleagues and key stakeholders.
Ensuring key business updates are communicated and understood by you and your team.
Getting involved in business initiatives, playing an active role and being an ambassador for the department.
Being proactive and actively looking for ways to make a positive impact.
Qualifications
- Working within a contact centre environment.
- Track record in performance management and leading a team.
- Experience in coaching and developing individuals.
- Experience working within a regulated environment.
- Ability to produce reports and management information.
- Experience in recruitment process including conducting interviews.
Seniority level Mid-Senior level
Employment type Full-time
Job function Customer Service
Location Edinburgh, Scotland, United Kingdom
Salary £33,000.00 - £37,000.00
Team Manager - 12 Month FTC employer: Nucleus Financial
Contact Detail:
Nucleus Financial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager - 12 Month FTC
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Team Manager role, and who knows? They might just have the inside scoop on opportunities at Nucleus Financial.
✨Tip Number 2
Prepare for those interviews! Brush up on your performance management and coaching skills. Be ready to share specific examples of how you've developed team members and improved processes in your previous roles.
✨Tip Number 3
Show your enthusiasm for the company! Research Nucleus Financial and understand their values and goals. When you apply through our website, make sure to highlight how your experience aligns with their mission and how you can contribute positively.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Team Manager - 12 Month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Team Manager role. Highlight your experience in performance management and coaching, as these are key for us at Nucleus Financial.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this position. Share specific examples of how you've successfully managed teams and improved performance in previous roles.
Showcase Your Communication Skills: Since building relationships is crucial, demonstrate your communication skills in your application. Use clear and concise language, and make sure to convey your enthusiasm for the role and the company.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Nucleus Financial
✨Know Your Team Management Skills
Make sure you can talk confidently about your experience in managing teams. Prepare examples of how you've conducted 1:1 reviews, provided feedback, and coached team members to improve their performance.
✨Showcase Your Recruitment Experience
Since the role involves participating in recruitment, be ready to discuss your experience in conducting interviews. Think of specific instances where you successfully selected candidates and how you assessed their fit for the team.
✨Demonstrate Your Analytical Skills
The job requires identifying opportunities for improvement using Management Information. Brush up on your analytical skills and prepare to discuss how you've used data to drive decisions and improvements in previous roles.
✨Build Relationships and Communicate Effectively
Highlight your ability to build strong relationships with colleagues and stakeholders. Be prepared to share examples of how you've communicated key updates and engaged with your team to ensure everyone is on the same page.
